Users is not showing in PDI

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06-02-2024 08:19 AM
Hi All,
While creating incident in Washington DC PDI instance when I am trying to select 'Assigned to' there I am seeing only 50 users and I want to see the list of all active users available in the system.
I tried removing dependent as well as Attributes value but it also doesn't work.
Any guide from community members will be appreciated.
Thanks,

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06-02-2024 08:42 AM
Hi there,
Are you working on a fresh PDI, so we can reproduce? Or are you on a PDI with years of development, trial and error and eater eggs 🙂
I assume you already checked the Reference qualifier. Did you also check for any query business rules?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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06-02-2024 08:46 AM
Just checked on my PDI, I was getting only 53 results. Guess similar like you. I remoded the reference qualifier, still 53.
Then had a look at the Dictionary overrides, disabled that one... 700+ users!
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field