Users with no roles
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‎01-13-2025 03:29 AM
What permissions does a user with no role have? Why is it they are able to view tickets of ALL users with I impersonate them? I have admin access.
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‎01-13-2025 11:29 AM
Hi @Sooriya3 ,
In general, a user without any role shouldn’t have access to see any tickets at all. If the user can see tickets from other users in the core UI, then it sounds like some custom development that has been done on your instance.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/