Users with no roles

Sooriya3
Giga Guru

What permissions does a user with no role have? Why is it they are able to view tickets of ALL users with I impersonate them? I have admin access.

1 REPLY 1

AndersBGS
Tera Patron
Tera Patron

Hi @Sooriya3 ,

 

 In general, a user without any role shouldn’t have access to see any tickets at all. If the user can see tickets from other users in the core UI, then it sounds like some custom development that has been done on your instance.

 

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Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/