Using the Story table track the number of times a story state change

[Nisha Mishra23]

Using the Story table track the number of times a story changes from Ready for testing to Work in progress.

[Dr Atul - LNG]

Hi  

Greetings!

Yes, you can do that. You would need to create the metrics for it, store them on the state field, and then build the report based on those metrics.

https://youtu.be/jpGkiML3Ztc

https://www.servicenow.com/docs/r/platform-administration/c_MetricDefinitionSupport.html