Using the Story table track the number of times a story state change

Nisha Mishra23 · 2 weeks ago

Using the Story table track the number of times a story changes from Ready for testing to Work in progress.

Dr Atul G- LNG · 2 weeks ago

Hi

Greetings!

Yes, you can do that. You would need to create the metrics for it, store them on the state field, and then build the report based on those metrics.

https://youtu.be/jpGkiML3Ztc

https://www.servicenow.com/docs/r/platform-administration/c_MetricDefinitionSupport.html

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