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Values showing instead of labels in Reporting / Platform Analytics

Steve McCulloug
Tera Contributor

‎03-26-2025 07:32 AM

I have domain separation on my instance, and have domain-specific choices set up for my categories & subcategories.
However, when trying to create a chart based off them, the value shows instead of the correct label.
The chart is being created in the same domain as the choices.
Please advise.

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Dr Atul G- LNG
Tera Patron

‎03-26-2025 11:37 AM

Hi @Steve McCulloug 

 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717857

https://www.servicenow.com/community/developer-forum/issue-with-displaying-choice-labels-reference-f...

 

 

@https://www.servicenow.com/community/developer-forum/reports-showing-variable-quot-value-quot-instead-of-its....

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AkshayBhask
Kilo Sage

‎12-26-2025 04:00 AM

Hi @Steve McCulloug, 

I haven't had the chance to work on domain-separated instances, but I suggest reviewing the variable type here and converting it into a String if possible, either through a dictionary override or the dictionary record itself. I came across a similar issue while creating some reports, and this was because the dropdown field type was 'String (Full UTF-8)'. 

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