Variables are not appearing under Variables names drop down in Catalog client script.

Neelavathi M · 3 weeks ago

Hi All,

Have to create onChange client script so ,under Variable name drop down, not able to see variables(there are 30) to choose , and it is a record producer.

Attached the screen shot refernce.

I just tried by creating new single line text variable , i am able to see under drop down, not the older existing varibales, can anyone please suggest what is the cause for this issue.

Thanks in Advance, Appriciate your help.

Dr Atul G- LNG · 3 weeks ago

Hi @Neelavathi M

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784994#:~:text=Resolution,th...

Resolution

You can fix the issue by adding the 'variable set' field to the form layout of the missing catalog item variable. Then, delete whatever is being held in the 'variable set' field even though it's blank on the surface. Alternatively, you can select any other variable set, and then set the field to blank/empty.

If multiple catalog item variables are affected, you may be able to 'set empty' the Variable Set field with a script.

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View solution in original post

Neelavathi M · 3 weeks ago

Hi @Ankur Bawiskar ,

I just checked with developer who created record producer, they confirmed that variables were not visible before as well.

Ankur Bawiskar · 3 weeks ago

@Neelavathi M

happening with only this record producer or all record producers?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Neelavathi M · 3 weeks ago

@Ankur Bawiskar ,

yes only with one record producer.

Ankur Bawiskar · 3 weeks ago

@Neelavathi M

so earlier 30 variables cannot be seen but new one if you create then it's visible in drop down?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Neelavathi M · 3 weeks ago

@Ankur Bawiskar , yes correct.