How to make fields(attached screenshot) editable in RITM record of ServiceNow

sharsha
Tera Contributor

12m ago

How to make fields(attached screenshot) editable in RITM record of ServiceNow.
I checked ACLs, it didn't help also we tried to add 'itil' role under 'write roles' under 'Permission' section of variables, please help.

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sharsha
Tera Contributor

9m ago

@Vishal Jaswal  @Dinesh Chilaka @Ankur Bawiskar @Dr Atul - LNG @Tanushree Maiti , if anyone has any idea how to achieve this, kindly let me know, Thank you!

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