variables are not visible in portal but visible in catalog form view.
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11-12-2021 06:08 AM
Hi Everyone,
Variables are not visible in portal for few catalog items, even I have checked below link but no use, please can anyone help.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749918
Thanks in advance.
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11-12-2021 07:46 AM
Couple of things to check on the variables that do not appear:
1. Check the 'Visible on Guides' value true/false
2. Do not use a variable set which contains variables that has the same name as the variable set name
3. Check the variable type is supported in Service Portal here:
Also check my previous post on this:
If this helps please Mark as Helpful
Regards
Paul
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11-12-2021 08:36 AM
I have checked variable name and variable set name is different and this is happening only for few items
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05-01-2022 09:49 AM
Hi DhanaLaskhmi,
I got same issues and I gone through Snow community. I tried with below options and it worked for me.
***check its associate catalog UI policy and client script which having UI type as ALL***
for this goto section part of UI policy "script" then "Run scripts in UI type" and make as "All" it should help you.
Regards,
Nadeem Basha
