background script to close all incidents.
What should I write in background script to close all incidents or delete all incidents
Forum Posts
How to add 'Impacted Services/CIs' to an email notification
Hi Everyone, I'm in a change record, using a quick message email template which has multiple variables defined within the body of the message in order to draw data straight out of the populated change record (ie: ${short_description}, ${start_date}, ...
Resolved! How do you create a Known Errors in a Known Error Database in ServiceNow?
The company I work for is looking to improve how Known Errors are created and tracked out of Problems (version is Jakarta) and I am looking to for how to properly set this up. Right now they are using a Problem category called Known Error however onc...
Resolved! Understanding Audit History and how it works
I've recently enabled the audit history on a table and have been pulling reports. What I'm not understanding is that I have multiple records that are not showing in an appropriate time frame. For example, an incident was closed on 4/15/15 but the...
Resolved! If we can set active=false using script action ???
setting active field to false using script action
Resolved! How can add records to related list using a list field on the form?
Hello, I have a list field on the form much like a watch list. As I add values to the list field and saves the form a new record should be created, this record contains reference to current record and a reference to added value. I've created a new ta...
dictionary attribute in servicenow what are the functionality
Dictionary attribute uses
Resolved! Business Rule to run with UI Action
I have an UI button(which gets executed on client) on Change form which moves the changes to Asses state based on certain validations. Now I have a requirement to make some additional validations before the change is moved to Asses state. For this I ...
Resolved! Autopopulate Impacted Services/CIs Tab
Hi Team, I need the Impacted Service/CIs tab to autopopulate with Business Services and Business Applications based on all of the selected CI's in the Affected CI tab so that we can identify impacted business services and applications when assessing...
Regarding Cloning of Prod instance to Dev and Test
Hello Awesome peeps, I am tasked to clone the Production instance to DEV and Test, means making DEV and Test copies of Production. 1.My question is what impact does cloning have during working hours have when simultaneously some of the applications l...
Heatmap report of tickets per hour per day?
I have found a way to do a trend bar graph showing your ticket count per hour OR per day, but I was hoping for there to be the ability to create a heatmap that combines the information. Is there currently a way to display this information using the ...
Resolved! Assignment Group is not getting changed as per Record Producer
For a Scoped Application and Table in it i have created a Record producer and once the task gets created from the Record Producer it will be assigned to some group for this i have used in the script section of record producer current.assignment_group...
configuration item vs. category and subcategory
Trying to figure out what is the difference between configuration item vs. category and subcategory in incident management? Also i read CMDB has CI's and category and subcategory as well. How are these category and subcategory different from ones i...
Resolved! Catalog Item Translation - sys_translated_text
Hi All, I am trying to translate our Service Catalog and I am using the Sys Translated Text Translation Map. It is loading data however, it leaves the Document column blank: This what my import file looks like: I also tried this: None of these wor...
Resolved! Extend a CMDB table or add a type field?
As we are designing our CMDB and adding custom tables, we are trying to debate the relative merits of extending a table versus adding a type field on a table. For example, there is a "Virtual Machine" table with extended tables "KVM", "Parallels", "V...