Vendor field for Case and Incident SLA trigger condition
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11-27-2024 06:54 AM
I'm looking to add an SLA to Cases and Incidents involving the 'Vendor' field. I simply want to set 'Vendor' field is not empty to start an SLA (for Cases involving Vendor support). However, I do not see the Vendor field as an option to use to create an SLA for Cases or Incidents. Can the 'Vendor' field be a selectable field to use as a trigger condition for Cases and Incidents?
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11-27-2024 02:32 PM - edited 11-27-2024 02:33 PM
OOB there is no Vendor field on Incident (haven't checked on Case for a long time). See the XML for an Incident...
Usually the concept of "vendor" is handled via the core_company table where vendor is an available property.