Visual task board not showing incident

Prateek Tyagi11
Tera Contributor

‎09-13-2023 10:00 PM

Hi All,

 

We are having visual task board configured on our instance where the filter says that "Active is true" and "assingment group is something" or assingment group is something.

Running that filter on incident table shows 30 records but the VTB shows 7 records only.

What can be the cause? @Ankur Bawiskar @Maik Skoddow  Can you guys help?

Thanks

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6 REPLIES 6

Community Alums
Not applicable

‎09-13-2023 10:26 PM

Hi @Prateek Tyagi11 ,

Can you share screenshots of your filter and VTB.

 

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Prateek Tyagi11
Tera Contributor
In response to Community Alums

‎09-13-2023 10:31 PM

Hi Sandeep,

 

The filter is just simple.

VTB image can not be shared.

Thanks

Preview file
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Ankur Bawiskar
Tera Patron
Tera Patron

‎09-13-2023 11:01 PM

@Prateek Tyagi11 

is this happening with all users?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Prateek Tyagi11
Tera Contributor
In response to Ankur Bawiskar

‎09-13-2023 11:02 PM - edited ‎09-14-2023 03:15 AM

@Ankur Bawiskar Yes even with Admin.

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