Waiting for approval stage is displaying as skipped even after approver is approved

[Priyanka145]

Hi All,

We have added stages to the workflow . We are having an approval group, so any member from the approval group approves the RITM, then an sc_task is getting generated. But over the stages in the service portal, we are seeing Waiting for approval(skipped) instead it should show waiting for approval(completed).

Please help me in in understanding what is missed. Please check screenshot in service portal. Only one approver is there in the group 

[Aman Kumar S]

Hey,

This is usually observed in domain separated environments.

Can you confirm the same?

You can refer to SN support article:

Approval activity is being skipped due to the approvals not being in the same domain as the user sub...

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Priyanka145]

Hi Aman,

No its not the case. approver and also requester both are from same domain. Please let me know any other alternative

[Priyanka145]

Hi @Ankur Bawiskar , Could you please help me resolving this issue of getting waiting for approval(Skipped) even though approver approved.

[Harish KM]

Did you use a set values workflow activity to set the stage to approved after approval activity?

For example to have the stage closed at the end right before the block that says end drag and drop a Set Values block and set the stage within that workflow activity?