Reporting on "oldest 5"
How can I build a report that will automatically update to only show the "oldest 5" incident tickets? I manually have to update the date to only show what I need. This is the filter I've been using:
Forum Posts
Can anyone explain Routine vs Normal and Standard change types?
Also can anyone explain change types that are used for change requests in the Service-Now DemoNow site? When logged into the SN DemoNow site; thenlist all change requests records and group by "type", there are the following types: Standard, Norma...
Resolved! After a change is closed - All fields should be set read only for all users (How to ACL this one)
Hi,After a change is closed - All fields should be set read only for all users (How to ACL this one)Can anyone show an example of this with the use of Access Control RulesBest regards,
Recording Disk Array's
This was asked by someone else a few years back but was never answered, so I guess I'll ask again. I would like to record some DISK ARRAY assets/CI's in our CMDB but "Disk Array" is not an available class in the ServiceNow out of the box solution. Is...
How do we add an approval for a Change Task to the Change Record approval workflow?
Hello; We need to have approvals for tasks that are created from a Change Record. How do we add an approval for a Change Task to either the Change Record approval workflow, OR, a separate approval within the Task record itself that needs to be ap...
Where are your customer visible task notes?
When we first tackled implementation and customization of ServiceNow, one of the most confusing concepts to grasp was the Request/Item/Task relationship and more specifically, comments and update notifications to the customer. We were advised by ou...
Resolved! Adding a closure template
I have been asked if it is possible to add a closure template for a specific contract within our system.We look after a lot of contracts in our system and I for one they would like to know it there is a way of setting up a template that is applied wh...
How to collect no. of users who have ITIL or Admin role in servicenow
How to collect no. of users who have ITIL or Admin role in servicenow
Resolved! Knowledge categories import
I exported Knowledge Base successfully. Import of knowledge base to new environment was also successfulI did another export for knowledge base categories from kb_category tableHow can I get the kb_categories to populate in their respective kb_categ...
Can you have more than one email client template on the same table (incident)?
Hi All,We would like to have two email client templates available for our incidents, one for major incidents that will send to executives and the other for normal incidents. Is it possible to have two client templates for the same table and if so how...
Resolved! ServiceNow for Amazon GovCloud
We have tried to connect to our AWS GovCloud assets to do Discovery / Orchestration / Catalog Management etc. So far we cannot. We can connect and discover just fine using our cemmercial (partner) SN instnces inclduing personal DEV ones. Is there a s...
Resolved! how do I add a form to my update set
how do I add a form to my update set?I want to transfer my customized form to my test environment. but I do not get option to add this form to my update set. Please let me know how shall I transfer this form.
Resolved! SNOW admin responsibility
Hi All,Can you help me to get the topics in general for snow admin."What all details should be included in a Standard Operating Procedure document if SNOW support work needs to be handed over to client"Regards,Abhishek
Resolved! List Collector Hide Email Option
I have a List Collector that stores user records to add as approvers.Since Approvers are generated via the sysid user records, I want to HIDE the email option so the technician does not accidentally add an external email address there.
Need export to Excel option (OOB gives only pdf) for single record on a form
Need a script or logic to export a single record on a to excel after opening the form. JUST like Export to PDF (same Export to Excel need customisation)The view of pdf should be just in excel document. Need script in custimisationeNo suggestions pl...
