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Resolved! Where do I find the Survey Emojis?

This docs page below says that "Five emojis, similar to the Likert scale (very dissatisfied to very satisfied) are provided." Where do I get those? I looked in the images table and they aren't there. I tried downloading from an OOB survey by simply r...

Tony V by Tera Guru
  • 6062 Views
  • 7 replies
  • 1 helpfuls

Resolved! How to add a comment/work_note using script on Service Portal

We are trying to put a button on ticket form of Service Portal that once clicked will add an additional comment or a work note to the current incident being viewed.We tried the following code on our if statement when the button is clicked but nothing...

JC S_ by Mega Guru
  • 25958 Views
  • 7 replies
  • 6 helpfuls

Resolved! Sorting a Multi Row Variable Set

I have a multi row variable set with three single line text variables: v_string1, v_string2, and v_string3.  The MRVS will be populated on the request form.  In the workflow, I would like a Run Script to sort the contents alphabetically, ascending, b...

Resolved! Edit button in related list not showing for some users

Hi, Users are unable to see the below Edit button. I have added read/write/delete ACL's to the table in question and added the role to the role list in UI action but still no luck. Is there something else that I am missing?  

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sndev1099 by Giga Expert
  • 2675 Views
  • 6 replies
  • 1 helpfuls

need to display user email id based on user reference filed

i have created one catalog item under that created two variable   1. add user its referring to sys_user table 2. email id -string name -need to auto populate based on selected user.   actually my requirement is to show instead of name I want to show ...

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praveen50 by Tera Contributor
  • 3010 Views
  • 8 replies
  • 0 helpfuls

Edit "Request Approval" UI Action

I am trying to adjust the OOB UI Action for "Request Approval" when the type is set to Emergency. We are adding another layer of approval so that an eCHG first goes to the manager before it hits our eCAB. I am trying to fix the UI Action for when you...

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Resolved! In encoded queries, what does "EQ" signify?

In encoded queries, what doe "EQ" signify?I see it in encoded query style conditions, but I don't see a requirement that would explain it's use.  For example,drop_off=false^stage=draft^EQ  Thanks,-Stephen

Stephen W_ by Giga Guru
  • 19617 Views
  • 9 replies
  • 25 helpfuls

Auto Populating CAB Workbench Agenda

Good Afternoon, I am looking to auto populate our CAB agenda with change records that have been for CAB approval. Can someone please advise the steps to do this? I know how to manually add Change records into the CAB agenda... - Navigate to Change in...

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ToniOxley by Kilo Expert
  • 1343 Views
  • 8 replies
  • 3 helpfuls

Resolved! Report of all RITMs and their associated tasks

Hello, I am looking to create a report or dashboard of all the opened RITM against our assignment group with their associated tasks. Everything I few posts I have read indicate this cannot be done and I can create the opposite report (tasks and assoc...

bartonj32 by Tera Contributor
  • 5498 Views
  • 10 replies
  • 2 helpfuls

Linking Incidents to Knowledge Articles

Hi folks, I'm new to ServiceNow and have what I'm hoping is a simple question. In my reporting I can see that Incidents are being linked to Knowledge Articles: And if I look at one of those Incidents I can see that KB0012400 is linked as a Related R...

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