When creating an Asset manually and a related CI is automatically created, is the identification/reconciliation process involved to check for duplicates.Or is it only during Discovery?
Hi, We use TinyMCE editor for HTML fields. I would like to customize the styles that are proposed there, but I don't know where is the CSS that defines tehse styles...The Wiki says that styles can be overridden by editing the themes.css but I can't f...
Below is the script written in UI policy to make fields as mandatory based on condition, how to write this in data policy, since it cannot be converted since UI script is running a script.UI policy code:var fields = g_form.getEditableFields();for (va...
I'm looking to use a "Wait for condition" step in a workflow to check a field on a record and if that field has an entry to return "true" (and allow the workflow to continue) and if empty to return "false" and have the workflow wait until that field ...
Hi, I am new to service now API, Please help me to get the history of incident information in api. I have incident sys_Id. based on this data how do I get history of all the changes. I tried in sys_audit table but information is not available.
Hello SN Comm,I have read a few things when it comes to update sets. I have been able to create a few as well - here is where I am looking to see if someone can just tell me straight forward what happens when I commit an update set..?short story:With...
Developing a new site using ServiceNow CMS and need to access the URL value inside jelly code. I see that window.location method does not work inside j or g tag in jelly instead in script tag. Can someone please explain how to access URL value insid...
My goal is to allow users to search Asset records using the Global Search bar in the top-right corner. I have added the alm_asset table to the Search Groups, yet when I search an Asset by Asset Tag or Serial Number, no results are returned. Any hel...
Hello ,In Service -now we have an option to delegate a user.I would like to give an instance where i am facing an issue. My Manager has a delegate so currently approval request will go to the manager as well as to the delegate . But the issue is if m...
Hi community I want to auto-assign automatically the Assignment Group(Hardware Group) based on the Business Service( hardware) that is selected when a user submit a new incident from the Service Portal I have another Business Service( software) that ...
We are looking to Source a Request that we already have stock in the stockroom for without creating a transfer order. We want to move the Stock from the buildings central stock room to the We are trying to understand how setting the Stockroom Typ...
Hey all.. I have an Excel file that I have created with assets that I'd like to import to a Stockroom that I've also created and can't figure out how to do it. I have uploaded the file and set it up with its own Import tabel. I then go into Table Tra...
Good MorningI have a situation where I have 2 end users who put in Incidents. Both Incidents were Resolved and both (End Users) got the email notification that your Incident has been resolved and resolved by (ITIL User's Name)72 hours later the Incid...
Hello, wondering if anyone has come across this issue, and if so, how they overcame it.Our naming convention has CIs with names > 32 characters, but when I try to import relationships between them, they are truncated, the names are stored in ...
I have a variable that references our Consumable table that allows the task worker to check inventory of the RITM.Cat.Item by viewing the consumable entries that match the model of the catalog item. This works perfectly for a reference variable, but ...
