Walk up Experience appointment confirmation showing incorrect time

[Ashley]

Good morning,

Currently testing the latest ServiceNow family release (Utah Patch 4) and came across a minor problem.

When you schedule an in-person appointment with an engineer, you receive an info message at the top of the portal confirming the appointment has been booked but the time always displays 12:00am to 12:00am no matter what time is selected.

Nothing has been updated in terms of the Widget, everything is OOB.

I have checked this in our other instances currently on SD Patch 10 and works fine.

Checking the appointment record, it does show the correct times, so it is a minor problem but could cause confusion with our users.

Has anyone else seen this problem? any ideas?

Kind Regards

Ashley

[Ashley]

Hi @Oisinryan98 ,

Very odd, I just tried the link again and opened up fine for me once I logged in.

No new information on the Problem record looking at it, we accepted this was a minor problem and went with the upgrade for security reasons to keep up to date.

Currently on Utah Patch 9 hotfix 1, I will try again and let you know.

Kind Regards

Ashley

[Ashley]

I just did a quick test and received the same result 😅, so not looking to be fixed unless it has been in Vancouver or Washington DC which we will move too in the Summer.

Sorry I couldn't be much help.

Kind Regards

Ashley

[Oisinryan98]

Thanks Ashley,

Really appreciate the fast response! I'm only setting up the walk-up experience so I'll just remove the time from that alert until its fixed👍. We're also on the same patch!