Walk-up interaction closed abandoned automatically after 5 mins of record created.

[Kishor O]

We are facing an issue with interaction created when joining the queue from the portal.

Initially, interaction is on New state after 5 mins of gap system is changing the interaction state to closed abandoned.

*checked flows, and scheduled jobs but no luck on this.

[Community Alums]

Hi @Kishor O ,

You won't find any svheduled job as such for this !!

The interaction state moves to closed abandoned when the guest leaves the queue before receiving support automatically.

[Kishor O]

@Community Alums 

* Here the User is not leaving the queue system is automatically setting the state to closed abandoned and interaction becomes inactive.
* It is happening for the scheduled appointment which is of future date also when join the walk-up queue.

[Community Alums]

Hi @Kishor O ,

You must have a queue , that's the reason it's going to closed abandoned.

Understand the process from the link below:

Walk-up Experience queue and interaction management 

[Kishor O]

@Community Alums 

I have a walk-up queue without that I can't even schedule or join the queue.

*The issue I am facing is not related to the queue I guess.