Walk-up interaction closed abandoned automatically after 5 mins of record created.

Kishor O
Tera Sage

‎08-22-2023 02:41 AM - edited ‎08-22-2023 02:47 AM

We are facing an issue with interaction created when joining the queue from the portal.

Initially, interaction is on New state after 5 mins of gap system is changing the interaction state to closed abandoned.

*checked flows, and scheduled jobs but no luck on this.

 

MicrosoftTeams-image (28).png

 

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Shravani1914
Tera Contributor

‎03-12-2024 10:45 AM

 has this been resolved ? I have a similar issue that I'm facing now, whenever I try to click on click to call button interaction state moves to closed abandoned state. 

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Kishor O
Tera Sage
In response to Shravani1914

‎03-13-2024 08:21 AM

@Shravani1914 Check whether the advanced work assignment is configured in your instance.

Thre is a default chat service channel it should run only when the interaction is of type chat.

*If there is no condition it will trigger when an interaction of any type is created and if no agents respond to it, automatically walk-up interaction will be closed abandoned.

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