Walk-Up - "Create Incident" UI Action for Workspace

Wojciech Radoms
Tera Contributor

Hello all, 

 

we are currently configuring Walk-Up Experience and need assistance with the "Create Incident" UI action. 

Since Walk-Up uses the AWA and the workspace inbox, we would like to use the OOTB UI Action in the workspace, so the technicians don't have to switch between different UIs. 


We have enabled the Action as a workspace button but experiencing issues with the Workspace client script.
The "Confirm/Cancel" pop-up displays correctly, then the incident form loads (in the pop-up) and closes without saving.


Is there a way to make the new record open in a new tab and connect to the interaction record it was triggered from without modifying the actual UI Page? 

Workspace Client Script below:

function onClick(g_form) {
 var loadingUIPage = "c41d324ab37013002186a72256a8dc36";
    g_modal.showFrame({
        url: "/ui_page.do?sys_id=" + loadingUIPage,
        title: "Confirm Incident",
        width: 500,
        height: 500
    });

    g_form.submit(g_form.confirmIncident()());
}
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