Want to add One field in Pop Up of problem task record

mounika7675 · ‎12-26-2025

Hi,

When we click on complete button on the problem task record, there is a popup that appears and i want to add one more field into that popup. not sure where and how to find its configuration.

Below is the Popup which is OOB functionality. I need to add one more field into it. please help me where to find this and add

Thanks in advance😀

Ankur Bawiskar · ‎12-26-2025

@mounika7675

Simply check form view on problem_task which is used to render the fields in popup

-> just add/remove the fields in that correct view and it will reflect in popup

-> see below and compare the correct view

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · ‎12-26-2025

Hi @mounika7675

Have look here:

http://INSTANCENAMEservice-now.com/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3D5c98...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG · ‎12-26-2025

Hi @mounika7675

Sorry this is UI action

https://ISTANCENAME.service-now.com/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3D582...

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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mounika7675 · ‎12-26-2025

I want to update the popup with one more field which is displayed in the Problem task record not problem record.

Dr Atul G- LNG · ‎12-26-2025

Check my 2nd reply.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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