Want to add One field in Pop Up of problem task record

anvitha ash
Tera Contributor

Hi,

 

When we click on complete button on the problem task record, there is a popup that appears and i want to add one more field into that popup. not sure where and how to find its configuration.

Below is the Popup which is OOB functionality. I need to add one more field into it. please help me where to find this and add

anvithaash_0-1766761672582.png

 

Thanks in advance😀

13 REPLIES 13

correct, this i saw which is responsible for popup but was not able to find the actual place where i can add the field in the popup

There is function in that you need to check that mate.

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Ankur Bawiskar
Tera Patron
Tera Patron

@anvitha ash 

Simply check form view on problem_task which is used to render the fields in popup

-> just add/remove the fields in that correct view and it will reflect in popup

-> see below and compare the correct view

AnkurBawiskar_0-1766763733547.png

 

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Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

view name is "ptask_complete_dialog_view_1" and the field is already resent on the view but still not visible in the popup

Attached screenshot and highlighted 

 

anvithaash_0-1766764352902.pnganvithaash_1-1766764382945.png

 

Hi @anvitha ash 

The form view is right, if you add new fields to this form layout, it should show up in the popup modal. Hope the new field doesn't have UI policies/client scripts to display it conditionally.

 

which field you were trying to add to the popup modal?