What are the ITSM Use cases for Now Mobile Application?
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‎04-09-2024 03:52 AM
What are the ITSM Use cases for Now Mobile Application?
What are the ITSM Use cases for Mobile Agent Application?
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‎04-09-2024 03:57 AM
HI,
Just look at the app demos and you will get more clarity on what they offer
Now Mobile app (servicenow.com)
Product Documentation | ServiceNow
-Anurag
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‎04-09-2024 04:00 AM
Features of the Now Mobile app
The Now Mobile app is a downloadable app designed to help your employees with the following tasks:
- Get help by submitting requests and issues.
- Find answers using global search and knowledge base.
- View and report issues around your assets
- View and complete tasks
- Upload images and attachments to ServiceNow records
- Request help from Agent Chat and Virtual Agent
- Use pre-configured Siri shortcuts unique to the Now Mobile app to complete common actions.
Features of Mobile Agent
- Give your agents a mobile interface to triage, address, and resolve requests.
- Use the offline mode of the Mobile Agent app to work in areas without an internet connection. For details see Offline mode.
- Use the location tracking feature of the Mobile Agent app to keep a record of where an agent last worked on an instance. For more detail, see Location tracking for mobile.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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