What are the ITSM Use cases for Now Mobile Application?

pavan garige
Tera Expert

What are the ITSM Use cases for Now Mobile Application?
What are the ITSM Use cases for Mobile Agent Application?

2 REPLIES 2

Anurag Tripathi
Mega Patron
Mega Patron

HI,

Just look at the app demos and you will get more clarity on what they offer

Now Mobile app (servicenow.com)

Product Documentation | ServiceNow

-Anurag

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @pavan garige 

 

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-...

 

 

Features of the Now Mobile app

The Now Mobile app is a downloadable app designed to help your employees with the following tasks:

  • Get help by submitting requests and issues.
  • Find answers using global search and knowledge base.
  • View and report issues around your assets
  • View and complete tasks
  • Upload images and attachments to ServiceNow records
  • Request help from Agent Chat and Virtual Agent
  • Use pre-configured Siri shortcuts unique to the Now Mobile app to complete common actions.

 

 

Features of Mobile Agent

  • Give your agents a mobile interface to triage, address, and resolve requests.
  • Use the offline mode of the Mobile Agent app to work in areas without an internet connection. For details see Offline mode.
  • Use the location tracking feature of the Mobile Agent app to keep a record of where an agent last worked on an instance. For more detail, see Location tracking for mobile.
 
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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