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What are the roles required to view subscribed articles

Mahender18
Tera Contributor

‎04-02-2024 02:28 AM

Hi,

What are roles required to view subscribed articles?

ex: As a Knowledge manager/owner want to see who all subscribed to Knowledge articles under their Knowledge bases.

 

All subscription entries are storing in 'sn_actsub_subobject_stream' table.

 

Thanks.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-02-2024 02:30 AM

Hi @Mahender18 

 

Any user can subscribe the KA and Knowledge manager can see who subscribe the KA.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Mahender18
Tera Contributor
In response to Dr Atul G- LNG

‎04-02-2024 04:36 AM

Knowledge manager is able to see their own subscribed entries, due to ACLs on that table.

As Knowledge manager/owner, we want to see all the user and articles details.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Mahender18

‎04-02-2024 04:39 AM

 I think you need to update ACL to view all entires. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
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Mahender18
Tera Contributor
In response to Dr Atul G- LNG

‎04-05-2024 04:17 AM

I have checked the ACLs, but we don't want to update/overwrite OOB ACLs.

Do we have any OOB solution, Knowledge manager/owner want to see subscribed articles list under where they are owner/manager.

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