What Does "Enable Analytics" do?

[Jon Collins2]

Hi Folks, on the Employee Portal, users get an option to "Enable Analytics", under their profile. I've searched the community as well as SN Docs, and I am coming up short of an answer. 

What does enabling "Analytics" do for the end user? Thanks in advance!

[Rajesh_Singh · Accepted solution]

@Jon Collins2 

Enabling "Analytics" on the Employee Portal in ServiceNow allows end users to view analytics and reports related to their performance, such as their incident response time, task completion rate, and other key performance indicators (KPIs). This can help users to better understand their own performance and identify areas for improvement. However, the specific analytics and reports available may vary depending on the organization's implementation of ServiceNow

For example - Let's say an employee works in the IT department and is responsible for resolving incidents related to software issues. By enabling "Analytics" on the Employee Portal in ServiceNow, the employee can access reports and analytics related to their incident response time, such as how quickly they resolved incidents, how many incidents they resolved within a specific time frame, and other relevant KPIs. This can help the employee to identify any areas for improvement in their incident management process, such as by focusing on reducing their response time or increasing the number of incidents they resolve within a specific time frame. By doing so, the employee can improve their overall performance and help to ensure that incidents are resolved in a timely and effective manner.

[Jon Collins2]

Thanks Rajesh!

[michaelmarchett]

Where would an employee view the generated analytics

[Naga2112]

were you able to check where you are able to see analytics