What does RITM stand for?

[davelafontaine]

Im needing to do some documentation, and I always start with a glossary of terms. Shockingly, I was unable to find the definition of this most basic part of Service Now in the terminology page! Anyone know?

Thanks!!

dave

[Vaishnavi Lathk]

Hey davelafontaine,

RITM (Requested Item) should be used to request something new the user does not have, such as access to an application, new hardware, etc. ... RITM (Requested Item) should be used to request something new the user does not have, such as access to an application, new hardware, etc

For more you can refer this

https://www.learnnowlab.com/Understanding-RITM/

Regards,

Vaishnavi

[Community Alums]

Hi,

RITM stands for "Requested Item".

Regards,

Shreyash Shantam

[siva mani kanta]

RITM STANDS FOR --->>  Request item

[Swarup Patra]

- RITM stands for Requested Item. - It is a term used in ServiceNow to represent a specific item that a user has requested. - Each RITM can have multiple tasks associated with it, which are used to track the work done to fulfill the request. - RITMs are part of the Service Catalog module in ServiceNow, which allows users to request specific services or items. - When a user submits a request, a Request record (REQ) is created, which can contain one or more RITMs. - Each RITM represents a single item or service requested, and can have its own workflow and approval process. nowKB.com

[sidrah_kaland]

Requested Item