What is best practice and definition of Support Group?

[Blue]

What is best practice for support groups, should they be a set of teams or defined by application, so a support group per app?

What are lessons learned in how to define what a group should be?

[shloke04]

Hi,

Please go through below threads which will give you an idean on how to proceed on this:

https://community.servicenow.com/community?id=community_question&sys_id=18ed9ec5db3088104819fb2439961905

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/playbook/cmdb-deployment-plan.pdf

https://community.servicenow.com/community?id=community_question&sys_id=ecdcc329db9cdbc01dcaf3231f9619e6

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke