Resolved! Restart Workflow for RITM
Need to restart the workflow. Approval got skipped somehow and workflow is struck. Please let me know how to restart.
Forum Posts
Resolved! Change Request Related List
Hello All,I have a requirement when change is created from incident it should be shown under "change request" related list. I started working and find out that parent field on change record doesn't hold incident number automatically. So how can I do ...
is business rule is real time?
is business rule is real time or not ? pls give answer thanks
Client Script for adding values from 3 fields and populating it on other field
Hi,I need some help scripting on adding values from 3 fields and populating them in a new field.Thanks in advance.
Resolved! Service portal UI action redirect to UI page
Hello Community, I make a UI action on ITIL view. and this UI action redirect to on UI page. this works fine. But In Service Portal UI action not redirect to UI page. So can I do this? Thanks & Regards, Harsha.
Regarding Practice Excerecises
Sir, I want to practice more scenarios on each topic of servicenow(like Client scripts, UI actions, workflows etc...). Where do I found the scenarios to practice.
How to edit Published Survey
I have created one survey through Create Survey(Not the Legacy one). We can preview the design in the first screen, but after that when we have the survey in Draft state didn't find any way to preview.So my first question is how to preview a survey w...
What is meant to be available for Business Stakeholder?
Hello, we have just activated "ITSM Roles" plugin in order to get sub-roles for new "Business Stakeholder" role. There was an expectation that this role will grant pretty much the same level of access as "itil" role, but read-only. Unfortunately, bas...
Resolved! How to open Service Catalog for a new request in Agent Workspace?
Dear community, How to redirect to the Service Catalog when creating a new request from Agent Workspace? I'm currently setting up Agent Workspace and I've already configured the new records in the menu, so now I can create a request among the other o...
Auto close resolved incidents after 7 business days
Hi All, I have a requirement for Auto Close incidents for 7 business days. I know that we have an OOB business rule which closes incidents based on calendar days. It is not applicable for Business days. Can any one share the information or code for a...
Resolved! what is the difference between getFields() and getElements()?
What is the difference between getElements and getFields method. Pls explain with examples...
History List missing but Calendar history is there
We have a few random tickets that when you click "History" and then "List" to get history list, that it shows no results, but yet if you choose "History" and then "Calendar", on this same ticket, it shows calendar results. Yet on other tickets, the h...
Resolved! Prevent duplicate asset tags and serial numbers
Is there a way to prevent duplicate asset tags and serial numbers in the Asset Management module?
Resolved! what is the difference between getElemet and getValue
What is the difference getElement() and getValue()? Please tell me with examples..
How to add accept and reject solution options in notification
How to build the email notification so that user will get email given below Incident is resolved Click here to accept Click here to reject Click here to view and if user clicks on accept the incident should get closed rejected the incident to wip...
