Resolved! How to associate multiple service and CI into a single Change record?
How do I create a change that affects multiple services and CIs? In the out of the box change, it only allows 1 CI and 1 Service.
Forum Posts
Resolved! how can I use ui action to hide button?What is the ui action visibility?
how can I use ui action to hide button?What is the ui action visibility?
Resolved! Transform map onStart script to check if trailer exists in csv file, if not abort the transaction.
I am running Transform map to insert and update user records. Data source is a csv zipped file. My logic is not working when i am checking for trailer in the source. Requirement is: 1.If the source field does not have trailer information (as in the a...
Using a record producer how do i map to a choice field on the incident form
Hi all, I am creating a record producer for any incidents related to software or applications, how do i have choice fields mapped to other choice fields? In this case i have the question; Are you having an issue with an application or software? [Sof...
Resolved! Dot-walking approvers
Hi All, I just want to check if anyone here had implemented something similar to my requirements. I wanted to setup an approval in the workflow that dot walks from the requestor's manager's manager that is dependent on the Title of the manager. The a...
What does the Read column in label entry form mean (I see to values 'No' and 'Yes')
I am trying to see tags in the label_entry form. There I can identify the tags however some tags see the read column as 'No' and some as 'Yes'. My initial assumption was No means delete however, If I delete the Tag entries get deleted from the label...
How to Create a relationship between incident and incident task in the ServiceNow
Hi, How to Create a relationship between incident and incident task in the ServiceNow. Kindly help me with the step by step process for the same.
Resolved! Background Script to change the state of the Approvals
Hello Experts, I need to change the state of the Requested Approvals to No Longer Required only for those tickets which are closed complete. For ex- If a Ritm is closed complete but still its approval is pending with some user who is now inactive t...
Resolved! Deploy dynamic translator for work notes and additional comments
Hi the community, I have deployed the Dynamic translator feature on the Short description and Description fields: I added a new attribute on the dictionary entry for the Short Description and Description field. When I try to reproduce the same action...
Resolved! how to exclude 2 members from group approval
How to exclude only three users from group approval in workflow. I am using Approval user activity. Here is my script which is going for group. var gr = new GlideRecord("sys_user_group");gr.addQuery("parent", current.u_designated_cab);gr.addQuery("ty...
Resolved! JSON Object Empty String
HI I am trying to build JSON object to use in one of the integration. Below code works fine if used hardcoded value but fail if use workflow scratchpad variables. I am trying to execute this in service catalog workflow activity. anyone face same issu...
Issue firing Events/Notifications based on the Task table from Workflow/Business Rule
Hi all, I have a requirement to send a OOB Task level Notification for an external (user outside of servicenow) email id, I have created a branch activity and kept catalog task as well as Run script in workflow to handle in parallel , so first as soo...
Service now integration with google forms
Hi All, I have a requirement where the details entered in the fields of a google form, should create an entry in the service now table. Thanks !!
Workflow Activity[wf_activity] field in Approval[sysapproval_approver] Table is blank for some records.
Workflow Activity[wf_activity] field in Approval[sysapproval_approver] Table is blank for some records.For some records, Workflow activity name is present. The Workflow activity[wf_activity] field is a reference field from Workflow activity[wf_activi...
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