What is CSM Limited Access Roles?

[mania]

Hi,

What is CSM Limited Access Roles? and do we have any OOB CSM Limited Access Roles?

Can anyone please let me know, it will be helpful.

Thanks!

[Robbie · Accepted solution]

Hi @mania,

Can you expand on what you mean by 'Limited access roles' please?

Check out the below great ServiceNow knowledge article which not only lists the roles provided with CSM, but also their use and limitations eg Internal vs external as well data restrictions and view access.

Let me know what you specific use case is or question re limitations required for example.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0639072

[Dr Atul G- LNG]

HI @mania 

As @Robbie said, you can use Limited Access Role or Time-Limited user role.