what is difference between incident and incident_task? what is the purpose of these tables?

[Saqib Dar]

what is difference between incident and incident_task? what is the purpose of these tables?

both these tables are extended from tasks table but i am not getting the difference of these tables?

[SanjivMeher]

Incident is created when an issue is reported. That is the main table used in ServiceNow for Incident Management.

Incident tasks are child of incidents. If you want different teams to perform tasks as part of the incident, you can create an incident task under the incident and assign it to that team. You dont always need an incident task to be created,

[sachin_namjoshi]

The incident is an unplanned interruption occurred in your business and creation of incident is dealing with the same.

However the incident task is used when a particular incident require other assignment groups in service now to get involve in order to resolve the one particular incident.

Regards,

Sachin

[Pranay Tiwari]

Hi Saqib,

Basically incident is an unplanned interruption or degradation of quality.

Incident raised by end user or customer,if customer phase any issue then they share there problem through INCIDENT.

And the purpose of incident management is restore service as soon as possible.

&

Next thing is Incident task:

Incident tasks can be used by an incident owner to communicate with and request work from other ServiceNow Assignment Groups.

Mark correct or helpful if it helps you.

Warm Regards,

Pranay Tiwari

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[Allen Andreas]

Hi,

As others have said, incident tasks are just mini-tasks within the incident that you can assign to people. I'm on my 4th implementation of SN and each time this seems to pop up as a "thing" someone wants to do. Ultimately, I don't really care for it and it doesn't work out. It's a good idea, but I don't think it's widely used.

Please mark reply as Helpful/Correct, if applicable. Thanks!