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Issue Retrieving Variable Values in Catalog Task Form

Hello,I am trying to retrieve the values of the variables in the catalog task form. I am using a flow script, but instead of returning the values of the variables, it is giving me something like an ID (as shown in the picture). script:(function runMa...

MaramA_0-1716705439092.png MaramA_1-1716705467146.png
MaramA by Tera Contributor
  • 223 Views
  • 2 replies
  • 1 helpfuls

Resolved! Service portal widget - img src not pulling through

Hello all, I'm doing a project on my PDI and have 1 last thing I'm stuck on is displaying the image from the record to the portal. Can anyone show me where I'm going wrong? (If you follow me on Linkedin, yes its the Pokedex) The field is an type: Ima...

Andrew_TND by Mega Sage
  • 973 Views
  • 3 replies
  • 3 helpfuls

Data Pills in Flow Designer are showing empty in the email body

I have an email action in my flow and I am trying to display the catalog variables within the email body.  When the email action is triggered the email comes back with those fields blank if I submit a request.  The weird thing is if I use the test op...

jaubert by Tera Guru
  • 732 Views
  • 4 replies
  • 0 helpfuls

Bad Request (400) Error

Hello all, When looking at individual UR in SOW you get a Bad Request (400) error. If you click Refresh it just comes back and if you close the error you're able to continue with your work.Steps we follow1] Navigate to Service Operations Workspace.2]...

Email Notifications triggering

Hi, Multiple Notifications are triggering, Under Who will receive tab, in Groups: 'Test123'' added and the group contains 3 members. So 3 email are triggering when I check the Emails logs, but it should sent only one to all group members. Custom Noti...

Resolved! Making a change calendar that includes maintenance events

We have been using the change schedule for several years that displays all the approved scheduled changes.   We would like this calendar to also display our repeating scheduled production and non-production maintenance windows and security vulnerabil...

RemiJohnson by Tera Contributor
  • 4758 Views
  • 11 replies
  • 4 helpfuls

Resolved! Add option & remove option in Onchange client script

Hi All, I am trying addOption & removeOption for selection of resolution category if u_function field change. elseif option is not working, choices are incorrect function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading ||...

SNOW32 by Giga Expert
  • 5777 Views
  • 7 replies
  • 3 helpfuls

Show only some roles in "User Roles" field type

Hello, On the Knowledge Article form we have a field called "Roles".The field type is "User Roles" and shows as below.Instead of showing all the roles in the available list, I want to show only "itil", "itil_admin" and "admin".I can't add ref qual to...

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Customizing Now mobile application

Hi all, We have a requirement to customize the now mobile application as per the customer requirement.As per the requirement, we need to create new section under 'My Items' legacy section. Suppose the new section is for change request, when user clic...