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Review task

Please create a review task for the below categories for a new team listed below. category - Producersubcategories:Address update – No Review taskAdvance, Draw, Recon – No review taskCommission Adj – Review TaskCommission Stmt – No Review TaskDirect ...

BHARATHS by Tera Contributor
  • 534 Views
  • 2 replies
  • 0 helpfuls

Resolved! Set values from a list collector to a Multi row variable set

Hi I have a requirement where the values selected in the list collector must be populated into the Multi row variable set.The list collector is a list of CIs and based on the selection of each CI , the MRVS must get populated with the details of the ...

Problem Management - How to keep stakeholders updated

We have a long standing incident open (Nearly 18 months now). The incident was long ago resolved by workaround, and has reoccured a number of times, with each being resolved. The root cause is still being investigated. I am encouraging the resolver g...

Andy Leates by Tera Contributor
  • 455 Views
  • 2 replies
  • 0 helpfuls

How to handle html entities

In the below ServiceNow script business rule if emailbody contains any HTML entities then it needs to be converted to corresponding original characters how?var emailbody = current.u_email_body;i.e : like for @ I am getting value as @  in emailbod...

jobin1 by Tera Expert
  • 598 Views
  • 3 replies
  • 0 helpfuls

Onchange client script

Hi All,I have a function in a script include which I want to call in a on change client script to retrieve if the requested for  user has IT Hardware department as his department . And if he has IT hardware department then make few fields on the form...

JP6 by Tera Contributor
  • 287 Views
  • 2 replies
  • 0 helpfuls

Nudge option is not working.

For one of the requests an approval triggered to wrong owner. So, we have changed the owner to correct one in the table and tried to click on Nudge to retrigger the approval. But the approval record on request still shows the old name.Can anyone help...

Pavan S by Tera Contributor
  • 263 Views
  • 2 replies
  • 0 helpfuls

About Flow designer

Hi All Can we use Flow designer for Knowledge Management and if we can use flow designer ...how to use Flow designer instead of Out of the box workflow ?

Duplication of RITM's

Hi, We have created a catalog item. Users have to upload the excel sheet in the attachment before submitting the request. Once request is submitted , it will validate the excel and child RITMS will be created . Note: number of user records in the exc...

Instance Migration

We are planning to migrate two ServiceNow instances within the same organisation, both primarily used for ITSM and CSM. We will be migrating data from instance A to instance B. Although there are many posts on this topic, I am looking for some struct...

Scotty88 by Tera Contributor
  • 1767 Views
  • 2 replies
  • 0 helpfuls

Is there info available on 'Password', 'Password2' Field Types?

I am exploring options for a password storage solution. I observed there are 2 data types PasswordPassword2I was unable to find any documentaion on this. Has somebody used these fields or built a solution for password storage?Interested to hear any l...

nasa by Kilo Contributor
  • 9560 Views
  • 4 replies
  • 17 helpfuls

Resolved! Response time SLA on RITM Tasks

Hey all. We have our INC SLAs set up and notifying; I was able to customize that without issue, but I'm trying to apply the same practices to the RITM list and I realized I have a couple of actual scenarios to SLA: RITM is opened with 0 approvers; im...