hi Team,we are working on Major incidents module. Major incidents have communication plans that are nothing but notifications to be sent to the Impacted users. The notifications have a time line attached to it. for e.g. Initial notification to the i...
Hi All, please let me know, how to restrict attachment in Email client Template ?Thank you in advanceSwapna
Hello, I am trying to add an ATF step (Click Modal Window) in order to click the OK button after filling in Cause notes and Fix notes for Problem's State transition from RCA to Fix in progress, not able to find the correct UI Page & Button values is ...
We are currently using Software License management but just in its out of the box ITSM version at this time. We have some License Assets coming back with the rights field not being visible in the License Asset default form. If we also look at these ...
Hi All, Authentication tab shows 'Send as me' option only in Rest API Explorer. If I want to send request with another user , I do not find any option. Please help!
//server script else if (input.action == 'impHostingloc') { var hostingLocation=input.name; data.cloudServiceProvideList =[]: var cloudService=(}; if(hostingLocation=="Public"){ var cloudPro = new GlideRecord('sn_capi_provider'); cloudPro.addQuery ...
Hi Team,I have a requirement in a service now dashboard which has multiple tabs in it.And when the user click on "Create incident" under "New Inc" tab it should redirect the user to service portal page but presently it takes the user to the native pa...
Hi All,I have created two fields,Account- ReferencePlatform- ReferenceBased on Account Platform is giving user to select the record.But if there is a single record in the Platform then it should be autopopulate.I tried the below client script on chan...
Hi TeamUnable to find which color element to change the button color. When I drag mouse over the button then I can see the button text. White button as shown in below. Tis is in backend view. RegardsPrin
Hi All, I have the below requirement:Need to calculate the difference(In Seconds) between two dates based on a specific schedule.Schedule: Monday-Friday 08:00:00 to 17:00:00 I am trying below script in my PDI, its working fine for day part(means it's...
Hello Experts, I have a development request that I am working on and I need clarity. I was requested to make a modification to functionality on the hardware table (alm_hardware). When the state of a record is changed on the form a custom field (Las...
Attachment virus scanning is failing sometimes when loading multiple attachments but it's not happening always below is the screenshot for reference any solutions here to increase the scanning timeout?1.attachment_scan_history table screenshot after ...
Hello Community,There is a requirement to create kb article with certain users should have read access to the kb article. I created the kb article, created the user criteria and mapped into can read user criteria.On testing I can see the user criteri...
Does anyone have any advice on whether it is better to keep the number of knowledge bases to a minimum and put different types of knowledge in the same knowledge base or have several knowledge bases? Thanks.
How the questions and requests can be avoided from an Incident form? I am working for a client where incident management module has a Custom field (Case Type) with the following values such as Issue, Request, Questions, Post go live issues. There ar...
