What is P1 incident. How we can classified it as P1 incident.

[IAmIshan]

Real time scenarios will appreciated.

[Paul Mikuszewsk]

Your document was very helpful.  One of the things our organization struggles with is the classification of an incident.  There is a lot of gray in determining in which bucket an incident belong in (Sev3 or Sev4).  How do make it more black and white.

[Gaurav Shirsat]

Hello @Paul Mikuszewsk

I did not get what you are asking.

kindly explain that here or reach out to me.

Mark my Response as Correct or Helpful, if you find it Appropriate.
Gaurav Shirsat : ServiceNow Community MVP 2022
https://www.linkedin.com/in/gauravshirsat/