What is performance analytics

[kpathak1803]

Hello Connection,

Please Give me information about Performance Analytics with example 

[Mohammed8]

Hi @kpathak1803 

Platform Analytics in ServiceNow suite of tools that helps understand and improve performance using data. It combines Reporting, Performance Analytics (PA), Predictive Intelligence, and Process Optimization into one analytics framework on the Now Platform. With Platform Analytics, you can collect, visualize, and analyze data from any ServiceNow application to track trends, set targets, and make informed decisions.

One of my use-case was when while dealing Field Service Management I used dashboard of Platform Analytics in ServiceNow, showing a Field Service Management Overview as below. It helps to understand the current workload and performance of field operations at a glance using simple chart

There are inbuilt dashboards you check it out or you can create a new one from scratch.

you can refer this link to understand better

https://www.servicenow.com/docs/csh?topicname=c_performanceAnalyticsAndReporting.html&version=latest

Please mark this helpful/solution accepted if you find this useful

Regards,

Mohammed Zakir

[AndersBGS]

Hi @kpathak1803 

Have you tried reading the product documentation? 

[Mohammed8]

Hi @kpathak1803 ,

If you think this answers your query or helps others with a similar issue, please mark it as Solution Accepted so the thread doesn’t remain unsolved

Regards,

Zakir