What is the alternate for GlideDialogWindow in agentworkspace?

Saranya K
Tera Contributor

‎12-08-2022 05:23 AM

Hi all,

We implemented the dialog pop window in incident form for one UI action it is not working in Agent Workspace

what i noticed is GlideDialogWindow won't work in Agent Workspace what is the alternated method for this to show the dialog pop window in agent workspace.

Can anyone help me on this

Thanks,

Saranya K

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Community Alums
Not applicable

‎12-08-2022 05:32 AM

HI @Saranya K ,

Agent work space is based on ReactJS,  and basic prerequisites to use the Agent Workspace is to define the "view" named "workspace" against the form and list so it is displayed agent workspace the way SN wants it to be.

 

Since GlideDialog uses UI pages based on Jelly, I dont think it will work.

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