what is the difference between Content Item and Maintain Item?

[sekhar6]

Hi All,

Can anyone explain this clearly? I have gone through the different blogs and I still have doubts. Where to use, when to use?

Thanks

[Community Alums]

Hi sekhar,

Admin can define individual catalog items using Service Catalog > Catalog Definition > Maintain Item application. You can create, edit, and copy catalog items.

Maintain items is an application module that list few types of request items like catalog item, record producer, standard change templates, software catalog, hardware catalog etc. All of these are extended from the base sc_cat_item table and used for request fulfillment from your service catalog. They do create new records ie request or RITM from catalog items or a task based record from a record producer or a change from standard template.

A content item is a type of Catalog Item (Others are Record Producer and Order Guide). It is a service catalog item that provides information(company policies, List Of Holidays, Password reset process, etc) instead of goods or services. Content item is another table or module extended from the same sc_cat_item and is used to open knowledge articles, static blocks of text, or external web-based content from the service catalog. These items does not create requests or new records for fulfillment process.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep