In case I will connect to Service Now API to update and retrieve information for my Tickets/Incidents and allow users in my organisation to track and update information from my custom made UI that utilises REST API will it breach license agreement ?
Hi, How ACL's are performed on Child tables if ACL's are applied on Parent Table Ex: if i applied READ type ACL's in TASK[task] table on fields Short - description, state, description how this READ acls will effected on Incident, problem, change
Hi, When i am trying to import the user profile pictures from LDAP Active directory in to servicenow, hexadecimal number for the photo is truncating so that profile picture is not showing up but where as it is working fine in our dev instance but in ...
We are currently resetting our ServiceNow instance, and implementing a lot of our modules along with developing new processes to ensure that we can support these modules properly.Two of the key items that we are working on implementing are Configurat...
in our incident form a customer will receive an email stating that their incident has been resolved and it provides a link to reopen it if they feel it is not resolved. Sometimes a nice customer will reply with a comment saying they were satisfied ...
In Change, is it possible to restrict a Standard Change template to only specific ITIL users in ServiceNow? For example, can the template be restricted to specific Assignment Group(s)?
Hi, please explain about Lock , how it will works ?? and Don't Copy paste servicenow wiki information. explain it in real time scenario
We're in the process of determining the best way to separate data in our SN instance. So far from what I currently understand of our business requirements I think Before Query Business Rules are going to be the best fit for our needs. I've found lots...
what is the purpose of sys_history_line
We have just upgraded from Express. I have enabled the Service Portal. Everything seems to be working, however when I click on "Get Help" I get the attached page saying "You do not have permission to see this category". Click here for the image I've ...
Too many requesters' are all requesting toner even though their is already an existing request for that very same request. Presently in our Service Catalog Item (for Toner) we are using the "workflow" for the flow of the request. I'm unsure if I want...
Hi Team,I am working on two enhancement with integration of SNOW and Chat bot1. W need to store the chat history of the session in SNOW tables and required for reports 2.To create the incident based on the Chatbot details ?Any suggestion what would b...
Hey guys, I made a catalog item which is as follows. I added two List Collector Reference Variables. One for Add Users called "Select Users to Add" and one for Remove Users. My goal is to make it such that when a someone fills out the form and select...
Hello, I have a technical writer and a content specialist who need access to build Guided Tours for my office. So far it looks like only the admin role grants access to the designer (this appears to be the case in Kingston, at least), and these fol...
can someone please explain these things? retroactive start? retroactive pause ? when to cancel? set start to?
