Hi All, while creating a choice type field or string type field, I felt both the field types display the same way(drop down with respective choice values). Can I know what is the major difference between these two fields? and how are they different f...
Hi everyone, I need to find alternative of gel() function used in a client script. This is currently being used to call a Javaserver page(i.e., xyz.do) in servicenow. var form_name = 'xyz.do'; var form = gel(form_name); Please let me know if anyone k...
what is repair SLA?
Hi, if Knowledge Base is IT then only display attachment icon, other wise except IT icon should not visible to any other Knowledge base records...
I have a variable I am trying to map to a field within the Record Producer. I have been able to map all of the fields except for one. I have been able to successfully map Caller, Requested by Date, and Short Description with no issues. I do not under...
Hi, I have created a custom app and gave a permission to ITIL users. But still they cant see the form completely. I double checked the ACL permissions, every thing looks good. I don't know what i am missing. I impersonated and checked, the form look...
Hi All, I have created a new field on the task_sla table called "Actual Breach Time". I am trying to create a client script that sets the actual breached time field when the stage field changes to breached. This is what I have so far: It works when...
Hi guys When I get this message i email-log for a received email (the mail is received-ignored):"Email ignored by 'Ignore sender' filter" What is then wrong...? We haven't set up any emails filters except for those OOB i SN. Thanks! Soren
Our department is beginning to use cloud services from Amazon (AWS), Microsoft (Azure) and Google (GCP). Our department's role is both as a consumer running applications on these cloud platforms and also as a broker giving other departments in the Un...
Hi experts, I have two fields on the form, first name and last name and I have a back end table in which all user attributes are present including first name and last name.Once the user enters first name and last name I would like check whether combi...
I have a request that I'm not so sure I can accommodate given the circumstances. I know in SN that the updated by field only retains the last update but I have a request to get a report that shows how many tasks a user updated in a day. I was t...
Hello Community, I have a popup message in Client Script, The message is happening on Field Change, however I also need to popup when a certain value is selected. How can I add in the additional condition into this script? function onSubmit() { var f...
When we add an attachment to an incident it is being adding a comment to the incident with a link to the incident. What is causing this to happen as we need to be able to add attachments and not have a comment added?
Hello We are on Jakarta. I have a need to filter out IP address which starts with 172.How can I add to my query? Any help on syntax would greatly appreciated. rec.addQuery('ip_address', 'STARTSWITH','172.'); ( I want to add query like this but with...
I have a scheduled report that sends the report file to a group email address. Where can I find the report log or history of when the report ran, what was sent, and any related activities?