What is the difference between the "parent" field and the "parent incident" field for incidents?
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05-22-2018 03:23 PM
On the incident form there are two tabs at the bottom that appear to be for related records. One is "Child Incidents" the other is "Incidents". The current incident is set as the parent to any incident added on the "Child Incidents" tab via the "parent incident" field.
The number of the current incident is added to the "parent" field of any incident added on the "Incidents" tab. What is the result of this action?
Thanks.
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Incident Management
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05-22-2018 04:54 PM
"Parent" is a column on task. Some task types define their own specific parent though (like in the case of Incident and Parent Incident), in order not to conflict with other functionality.

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05-22-2018 07:01 PM
Parent --point to Task Table it willl be used to associate with any Task - change, problen,Request etc
Parent Incident -- points to INC table it can associate only with INC records
Harish
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05-23-2018 02:20 PM
Man, that's a WAY better explanation than mine.

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05-23-2018 07:03 PM
Thank you 🙂
Harish