Working for a company that would update their instances, but would skip records.When I started, the instances had hundreds of updates available they had never installed. They finally updated the instances, with some, but not all updates. They are hav...
Hello Team, From the walkup portal, I need to provide dedicated time slot for each reason. for example If I select "laptop refresh", I need to get time slot 4 hours, If I select "I need something" then time slot should be 1 hour. How to configure IT...
Hi, Receiving this error. Please help me solve this? Thanks,Vaishnavi
We want to offer any user in the company access to Visual Task boards where they can create their own private tasks (freeform), and not use data driven to access any application tables. Currently we redirect non-itil users to a portal. But we realize...
do any one aware of these property 'alias_filtering_behavior'. is these property only related to mid server. if no then where it can be used. if i create these property in my instance how to test these property behaviour. advantages and disavantages....
Hi Team , There is a service request where client want request do not allow to submitting to all users what can be done here ?
Change requests which are in state (closed/cancelled) under change requests tab is not editable by few users. Please let me know what could be the reason behind this.
Hi Team, Need help on the below requirement, can someone please help me on this. We are trying to fetch the variables from the catalog item forum to Request body on the REST Step action outline.please refer the below image. Thank you.
I have requirement that for notification if user have no role URL`` should redirect to service portal page and if user have 'itil' role should redirect to sow pages for ticket.I have written a email script for this but its not redirecting.image 1imag...
Hi All,We have one catalog item and workflow designer behind it. At one stage of workflow we need to generate Excel sheet of questions on variable editor and few variables are from multi row variable set and attach that excel sheet to normal change...
HI Team, We would like to know how change success score is calculated ? We would like to know how the number 503 in the below screen shot is calculated ? We have added new parameter called Late Changes, how to add that parameter to the change succes...
Hi Expert,I have a custom table name is "u_device" and on this table a field is "Number of user". If the form is updated the number/Count of user (it comes from asset table, Please see attched screenshot for filter and table) should be set on the fie...
HiI need to remove these two links in portal . How to remove these .@Allen Andreas @Pradeep Sharma @Sandeep Dutta @Anurag Tripathi @Mark Roethof
Hi @Ankur Bawiskar ,I have a integration with jira, I want to map Servicenow "description" field with Jira "description" field.below is my ServiceNow "description" field.The issue is, "description" filed is not geting mapped with Jira because I have ...
