ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

User IDs changing to sys ID when users deleted in AD

Hi Guys! As the title says when users get deleted in AD the user ID in the sys_user table changes to a sys ID. I searched for this sysID but did not managed to find it in Service now and I don't have access to AD to check there. What I'm curious abou...

Business rule to restrict certain incidents

Good Morning I have been asked to restrict certain incident records from being viewed unless a user has a certain role. So for example if you have the role 'itil' then you can view all incidents apart specific breach incidents. However if you have th...

Darren22 by Tera Expert
  • 1424 Views
  • 4 replies
  • 0 helpfuls

Restrict RITM and SCTASK Based on Assignment groups

HiI have a requirement to create a catalog item and flow attached to it. Now the Related RITM and SCTASK should be visible only to the SCTASK assignment group members and one more group. Other users from different groups should not be able to view th...

Shruthi8 by Tera Contributor
  • 848 Views
  • 4 replies
  • 0 helpfuls

Count number of approval

hi. i'm trying to determine how to determine number of approval in a REQ. what we are trying to achieve is, in requests with more than 1 approver, the ticket will auto cancel if there's no approval by approver 1 after a certain time.

How to redirect to outlook from variable more info text

I have a requirement where i need to create a variable with more information help text and help text contains " click here" .It should be redirected to the outlook when we click on the " click here" from the help text. Thanks in advance.. 

lucky6 by Tera Contributor
  • 229 Views
  • 1 replies
  • 0 helpfuls

Change Request Hyperlink Notification

Hello Every one, I am trying to add Change approval url in the email notification.I used ${URI_REF} function to display change request number with hyperlink.Added below line in email notification body."Click Here to Approve: ${URI_REF}"  But it is di...

ShashankKumar_0-1721166324559.png
Kanna12 by Tera Expert
  • 767 Views
  • 5 replies
  • 0 helpfuls

How to set RITM stages from Subflow?

To complete one of the catalog items, I need around 100 steps in flow designer. I have a multiple choice question, let's say radio button 1 and radio button 2 and based on the radio button selection different set of catalog task creation and approval...

Community Alums by Community Alums  
  • 2996 Views
  • 4 replies
  • 6 helpfuls

knowledgebase access

Hi Guys, Hope you can direct me right Direction. I am trying to setup a KB called "Test ABC" which is only accessible to selected few users from a Group "Test" in Washington ServiceNow instance. I created a user Criteria for this Group called "Test" ...

Bulk Import of KBArticles

Can we import bulk KB articles along with data and images from other snow instances to servicenow Knowledge table.

Question On multi row variable set

Hi Team, i have a two variable's (from country and to country) on multi row variable set on change of the to country i need to fetch the values both values like that 20 rows.21 row created on change of to country i need to fetch the all  21 records v...