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How to clear reference field value

Hi All,in my custom table I want remove reference field value bases on change of choice. kindly let me know how to do it.I have 2 fields 1 is choice called Purchasing Group on change of this field reference field called User list value should be clea...

keval3 by Tera Contributor
  • 1033 Views
  • 4 replies
  • 0 helpfuls

Resolved! knowledge management

Hi Team , Can you Please help me with below requirement ,how do i  implement this ?We need to utilize Knowledge management capability of SNOW, so that we can create SOP's, Runbooks and store/link them in SNOW itself for the NOC team. Please help us c...

pramn by Kilo Sage
  • 427 Views
  • 1 replies
  • 0 helpfuls

ticket breadcrumb

afternoon all I am looking to add in a breadcrumb, on the ESC which will take a user through the related tickets. For example a change that as come from a problem, which has come from an incident, in the breadcrumb each related ticket can be clicked ...

Jack62 by Giga Guru
  • 313 Views
  • 1 replies
  • 0 helpfuls

Need to convert Date field to populate only in EST

HiI need to make a date/time field to populate only in EST and not change according to the user time zone who selects them. I have written a client script and script include to achieve this but I am getting by default, 2022-06-01 and time 7.30 hours ...

Mounica2 by Tera Contributor
  • 869 Views
  • 7 replies
  • 0 helpfuls

Regarding an issue with flow designer

Hi All, I am facing the issue with variable value, when i am trying to create the catalog task based on existing variable value its taking the default value already selected in existing value. its not taking the new variable value. Suppose when i sub...

Santhosh15 by Tera Guru
  • 295 Views
  • 3 replies
  • 0 helpfuls

Resolved! OnChange of checkbox field Auto add users to list collector variable

Hi Everyone.. Iam stuck with an OnChange client script that goes nowhere . The requirement isThere is a checkbox variable on a catalog form called Accesswhen it is checked true, I am trying to add two specific users in a list collector variable calle...

SanaPR by Giga Guru
  • 731 Views
  • 4 replies
  • 0 helpfuls

Pagination in rest api url

Hi Team, @Ankur Bawiskar  We are calling external application to get the data into ServiceNow and we are getting 30,000+ records and we are using data source script to get the data. In the rest API call we are using pagenumber=1 parameter(totalpages=...

catalog in draft state after submitting?

hi. i'm editing a catalog item in catalog builder, and after saving and submitting, it goes back to draft state. tried this multiple times, any idea why? i have to cancel checkout and develop again still cannot publish

Resolved! how to attachment capture

Team , I need to replace the attachment in one of catalog, what is the best way to do that?I mean directly i can do it from prod >?

pramn by Kilo Sage
  • 603 Views
  • 5 replies
  • 1 helpfuls

Assigned to based on Assignment group and Vice Versa

So this customer has a requirement where they want to restrict Assignment group based on Assigned to Selection and Assigned to based on Assignment groups. For example if a user is a member of 5 groups, then when his name is selected in Assigned to fi...

aks4 by Tera Contributor
  • 3921 Views
  • 9 replies
  • 3 helpfuls