Resolved! After logging in, users with the ITIL role are forwarded directly to the Operational Workspace
Hi Team,After logging in, users with the ITIL role are forwarded directly to the Operational Workspace. Who has an idea for implementing this?BR
Forum Posts
Chnage request configuration on workspace
Hello All,As shown in the screenshot below, we are using Change Management on the workspace. The requirement is to move the "Assess Risk" button to the header, beside the "Risk Assessment" button, or alternatively, replace the "Risk Assessment" butto...
Make return value in bold while Generating to PDF
Hi Team, We have requirement to make return dynamic value (date )in bold , when using generate PDF document.example var newDateString = 'the ' + dayWithSuffix + " day of " + fullMonthName + " " + year + '.';return newDateString; So return value of n...
Credential for Active Directory activity pack
Hello Community,Did anyone worked on Active Directory activity pack. It has multiple Orchestration activities like creating AD Object, Add User to Group, etc...To configure this, may I know how the credential are setup. I believe a Windows type Orche...
AD integration issue
Hi, We are trying to automate creating users in AD. We have also recently created a new midserver as well. We are having issues with access according to the logs. We are able to successfully lookup users though so from my understanding it can’t be an...
Move Incidents from servicenow A to another servicenow B instance
Hello Team, We have scenarion, our team creates incidents in daily basis in my instance. When ever incidents creates in my instance, we need to move tjose incidents to another instance. This leads to integrate within the 2 instances. Could you please...
Dynamic filter on Timeline Pages
Hi All, I want to show a timeline page on the service portal in which user will be able to apply some filters dynamically.Could anyone please confirm if this could be achieved? thanks.Example:OOB we have :https://<instance_name>.service-now.com/cmn_t...
What is the purpose of cmdb_ci_appl class ? and what is the difference between Application and Software class
I have noticed quite a bit duplicate CIs in cmdb_ci_appl table (from discovery). Any idiea what is the purpose of this class ?what exactly is the difference between Application and Software in servicenow classes.
Regarding related restrictions of access on a field
Hi As I have a requirement . I am new to servicenow can any one guide me on this,Following are the modifications required to the "Assignment Group" Field & "Assign to Me" option on the Task Level.This is in regards to the configuration wherein the u...
Resolved! Show or hide variables on Customer Portal Standard Ticket Header
For an Incident ticket I want to hide the Urgency variable and show the calculated Priority variableWhere do I find and add or remove variable shown in the ticket header for an Incident? Where do I find and add or remove variable shown in the ticke...
Resolved! How to Close Parent Incident if all child Incidents are closed.
Hello Everyone, I have a requirement, If Parent incident is closed, all associated child incidents should get auto close. How to Achieve this through Business rule. Please Provide Solution.
What is the order of evaluation of record ACL?
What is the order of evaluation or record ACL? Is it like, 1. Match object against table level ACL rule 2. Match object against field level ACL rule (OR) 1. Match object against field level ACL rule 2. Match object against table level ACL rule ...
Difference between Referenced and Referencing Table Relations?
Hi,When reviewing table schema's I noticed there are the following filters:referenced tables = ?referencing tables = I assume this means means the table is referencing another table e.g. 'problem.reopened_by' references the sys_user table. extended t...
Resolved! ATF question re: drawing information from a record query to use as reference in a second query
I am trying to write an ATF test that should be simple, but has one sticking point right at the beginning. I need to impersonate a member of a specific group. Best practices say that we should not directly impersonate an existing user, so I have two...
Unable to see Theme Builder in Application Navigator
Hello,I have logged into my PDI Utah instance for the first time with the plan of playing around with Theme Builder. I have installed the Theme Builder plugin and it says that it is installed however. When I search Theme Builder in the Application Na...