what is the different between "resolve time" and "business resolve time" on incident form and on our report many of the time the business resolve time is 0 even there is resolve time hours ?
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05-13-2022 04:02 AM
When I pull the report on incident table we are getting difference in "resolve time" and business resolve time" many of the time getting 0 as business resolve time eve there is resolve time can you please explain why it is getting 0 as business resolve time also attaching screen shot for the report.
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01-09-2023 11:08 PM
Yes it can be zero if the incident is resolved before the business time is started. Check the default calendar defined in sys_calendar table. Business time will be mentioned there and if the incident is created and resolved outside that time then business resolve time can be zero
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01-10-2023 12:56 AM
Hello @suvro
Thank you for the clarification. Works for me👍
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01-10-2023 12:57 AM
Mark my response as helpful and correct
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01-11-2023 01:22 AM
Hello @suvro
I have a question. What is the difference between sys_calendar and business_calendar and now as we have created a schedule in the Business calendar. We expect our incidents to follow the same schedule under business calendar. But It is following the calendar under sys_calendar table. Any clue on how we can achieve this? Or Should we create the new schedule in sys_calendar?
