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Export CSV file to FTP

Hi all,I have a requirement where i need to schedule an export of CSV to FTP. I read from communities and wiki that this can be done by Scheduled DataExtract. But i want the information of Asset table with particular Company to be exported. Can anyon...

neharao by Giga Contributor
  • 2099 Views
  • 4 replies
  • 1 helpfuls

reuse terms and conditions?

We have a business unit that is interested in using the Terms and Conditions section but one things is holding them back.   For certain contract types, there are standard terms that need to be applied each time.   I need a way to allow them to re-use...

akillius by Kilo Expert
  • 1761 Views
  • 5 replies
  • 2 helpfuls

Back button not taking the user back to the list

I have a question about the back button not taking the user back to the list.I have been able to recreate this issue in an OOTB developer instance (Jakarta).Click on my groups workOpen a recordUse the Down arrow on the right   (really it could be the...

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jeff_foltz by Kilo Expert
  • 2295 Views
  • 4 replies
  • 0 helpfuls

bi-weekly scheduling a job

Hi All,I need to schedule a job that needs to be triggered every alternative(bi-weekly)   Monday at 6AM.Can anyone guide me on this?Thanks in advance.

LDAP integration vs. SSO

Hello everyone,  I was wondering what the difference between LDAP integration and a SingleSignOn solution is. Technically the LDAP integration lets you use your same account for different application and services, so what is the difference to SSO? Is...

wac by Kilo Contributor
  • 10000 Views
  • 10 replies
  • 5 helpfuls

Resolved! How to make a record producer look better?

This screen shot below is from an older version of Service Now (Someone who doesn't work here anymore made it and it was deleted). I recreated it but I cant get the colors and shading to look right, when I do a text background color it only goes to t...

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dfry123 by Mega Expert
  • 3202 Views
  • 11 replies
  • 0 helpfuls

Resolved! Link a template to an incident form

Ok, this is driving me mental as I know it can be done I just don't know how it is done. We have a production service which is doing this feature exactly as describe but I cannot recreate it in a test environment to document it.So here is the scenari...

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ashep99 by Mega Expert
  • 2928 Views
  • 12 replies
  • 3 helpfuls

Resolved! Set Assignment Group for RITM automatically

Hi-I have been trying to figure out how an assignment group is set automatically when a new request is generated.   I created a new workflow, and for some reason, I can't get this field to populate automatically.   This is the first workflow I've don...

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alliej428 by Kilo Contributor
  • 7149 Views
  • 11 replies
  • 0 helpfuls

Resolved! How can I remove a List Collector variable's filter.

I implemented this script I found through the wiki:Name: Hide List Collector Filters Sectionfunction onLoad() {   document.getElementById("ep").rows[0].style.display="none";   document.getElementById("ep").rows[1].style.display="none";         // Hi...

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Shant Cancik by Tera Contributor
  • 3313 Views
  • 6 replies
  • 6 helpfuls

Email Support for STARTTLS on Outgoing

Could somone confirm if  STARTTLS is a supported encription type?  We are trying to utilize our own O365 email service for outgoing emails and not finding that option. SSL and TLS fail to connect in any configuration on port 587.Please advise if ther...

JCrew by Tera Contributor
  • 2729 Views
  • 3 replies
  • 1 helpfuls