Hello Everyone,I have requirement to Implement survey, when Service request gets closed. I need to attach 'Survey Link' in my existing 'Request completed' notification.How can i achieve it?Also can you please suggest me the best way to implement surv...
Hello ,In Service -now we have an option to delegate a user.I would like to give an instance where i am facing an issue. My Manager has a delegate so currently approval request will go to the manager as well as to the delegate . But the issue is if m...
Hi community I want to auto-assign automatically the Assignment Group(Hardware Group) based on the Business Service( hardware) that is selected when a user submit a new incident from the Service Portal I have another Business Service( software) that ...
We are looking to Source a Request that we already have stock in the stockroom for without creating a transfer order. We want to move the Stock from the buildings central stock room to the We are trying to understand how setting the Stockroom Typ...
Hey all.. I have an Excel file that I have created with assets that I'd like to import to a Stockroom that I've also created and can't figure out how to do it. I have uploaded the file and set it up with its own Import tabel. I then go into Table Tra...
Good MorningI have a situation where I have 2 end users who put in Incidents. Both Incidents were Resolved and both (End Users) got the email notification that your Incident has been resolved and resolved by (ITIL User's Name)72 hours later the Incid...
Hello, wondering if anyone has come across this issue, and if so, how they overcame it.Our naming convention has CIs with names > 32 characters, but when I try to import relationships between them, they are truncated, the names are stored in ...
We are trying to measure KPI for our fulfillers and we want to know the number of tickets that they have touched/updated (by commenting or changing any field on the incident form). How can we achieve this kind of report? The updated by field on incid...
I have a variable that references our Consumable table that allows the task worker to check inventory of the RITM.Cat.Item by viewing the consumable entries that match the model of the catalog item. This works perfectly for a reference variable, but ...
Hello,I get this error when I do data import from CSV files:"Transform map record not provided, transform stopped: no thrown error"Any idea about why it happens?I have some records in ServiceNow. Users attach files to that records and then I trigger ...
I want to track whenever we give users feedback in a ticket. The problem is that the most reliable field to track would be the comment section, or sys_audit.The reason I want to do this because we want to track every ticket where the user has not bee...
Hi All, I have a transform Map in which I had made a field as Coalesce, so that only matching records gets updated when user export the excel file and updates it and then uses the transform map to update the records in the table using the exported fi...
Hi Folks,When I'm inserting new records into alm_hardware table its accepting duplicate entries without throwing an errorjava.sql.BatchUpdateException: Duplicate entry 'XXXXXXXX' for key 'Serial Number'Invalid insertPreviously my hardware table throw...
I wrote a business rule to update status indicator with color green if created date is less than 3 days, amber if it is equal to or greater than 4 days and red if it is equal to 5 or more than 5 days. Status indicator field updates only when insert...
Is there a way to automatically create a ticket on a calendar date for a user to act on?IE. On the first of the month a user needs to review the user list.
