Incident Assingment - - Our current implementation has incidents being routed to an Assignment Group, via a lookup table, based on Category/Subcategory/Application. With the install of a brand new Service Desk, all incidents will route through our Se...
There is one Catalog Item and when I select a particular field or variable then some another variable should become ReadOnly or I can set some values in it. Which one will be the best way, an onChange Client Script or UI Policy?
We have a need to automatically set the Impact and Urgency fields on the incident form based on the matcher fields of Category and Subcategory. Is this possible? I cannot get any choice options when I create the setter fields of Impact and Urgency on...
I'm trying to add a new user to our surf.service-now.com. your help is much appreciate it
I have a requirement to allow write access if user is a member of TEST_GROUP or a groups parent is TEST_GROUP. How can I set in in ACL? ThanksSam
We have some assets that are shared by a group of users such as our mailroom. What's the best way to handle the assignment of these hardware assets?
Hi, How can a record in CI Relationships(cmdb_rel_ci) table can be queried to get the root CI to which all these sub CI's are related to. When I mean sub CI that can be at any level, i.e it can be a direct child to the root CI or nested child CI at...
Hello. I have a Survey related List below my Incident and it shows the Survey sent out (survey_details) table. Can someone please advise how i can get the sys_id of the Survey that was sent out. Then take that sys id and populate it to a text field o...
Good morning all, I have gotten our SLA's working perfectly with all our tickets but now the next step is creating the Vendor SLA's (OLA) which is easy once you understand the basics. The thought that this idea have is a bit more creative. As an ad...
Hi all,we are facing curious issue: for some reason we are missing out of the box fields like sys_created, sys_created_by, sys_updated, sys_updated_by (+ other "sys_"... fields) on table alm_hardware.Don't know where they gone. On wiki is "Base syste...
I'm trying to add the Configuration Item field on the incident form.We have CI's ( Business Services) with a field of company assigned and populated.The callers have the field company assigned and populated.So I would like to allow the callers ( thro...
I have 3 related links in a form. When in a particular view, I would like to hide all the related links.I also see Update & Save buttons in the view. Do I need to go to the UI Actions of Update & Save and set the condition not to be visible when in a...
Hey guys,Having some trouble authenticating to our instance using wget/curl.I'm trying to automatically fetch a report each morning. The built-in email feature won't suffice as I can't easily make the jump from 'email attachment' to 'file saved in a ...
Hi All,I want a new Metric to be created within ServiceNow that tracks updates to cases per person.I want to apply this to the task table so that all task records can be reported against for this metric. It would be good if this metric can be appli...
The ability to graphically view this equipment and the relationships is very helpful. But of course I want "just a little more".....Or maybe this is already possible? Go ahead and "whomp the noobie" if needed.1) The "rack" item has values for "rack u...
