What is the purpose of group LIC_USR_SET-ITSM Fulfillers? Why it is created automatically?
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‎11-22-2021 04:12 AM
Hi,
What is the purpose of group LIC_USR_SET-ITSM Fulfillers? Why it is created automatically?
Thanks,
Tara
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‎11-22-2021 06:18 PM
Hi
these groups have been created automatically by ServiceNow during an upgrade as a result of the changed approach regarding subscription management.
Basically you can ignore them as the customer (you or your system admin) is now responsible to assign the right user groups to the license management.
There is a good community article with lots of links to further resources and an embedded video which explains everything better: https://community.servicenow.com/community?id=community_event&sys_id=4d944ea21b6e7c90cd3b33bc1d4bcbc...
Kind regards
Maik

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‎11-22-2021 07:49 PM
Hello
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0963107
Answer to Your Question why they are created is :-
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Thanks and Regards
Gaurav Shirsat