Activation of the knowledge article template
I would like to Activation of the knowledge article template in prod environment
Forum Posts
Add Custom options to Lookup Select box Variable after filtering some options using Reference Qualifier
Hi I have two lookup select box variables (A & B) in my variable set. Variable A has some options(x,y) and when I select any value from Variable A it should populate the respective values in Variable B(there are some mapping values in the tables as s...
What is the best approach for a bulk request for a service catalog item
We have a requirement to raise a bulk request for a service catalog item and we are looking to do a transform map with it. Is there an easier approach to do this because you can't map the fields in the requested item table. Thank you
How to auto-generate Incident tickets for specific AWS Findings in ServiceNow
This is my first post to this forum and I'm not a developer...more of a sort-of super-user trying to help solve a problem. We have implemented the AWS Connecter so that AWS Findings are automatically sent to ServiceNow as Findings. We would like to ...
Resolved! I Have requirement. If ritm state was pending. whenever user updates the additional comments in RITM it should move to the work in progress automatically
I Have requirement. If ritm state was in pending. whenever user updates the additional comments in RITM it should move to the work in progress automatically. please help me achieve this
When I am pasting text in HTML field then "Paste formatting option"" dialog windows is not displaying
When I am pasting text in email body then paste formatting option is not coming
Documentation on how to make Agent Workspace View Rules
Hello all, I am having an issue with creating a new Agent Workspace View Rule. I am not able to select any Views for the Agent Workspace. I have attached an image of the issue that I am seeing. What am I missing? Thank you.
Resolved! How can I create a relationship between changes ?
I would like to have a major change/event and link this change to all other changes in order to get a group of changes.This would provide a view of all changes included in an event.Do you know how can we do that ?
Resolved! how to get all the fields of custom table for PDF Generator.
Dear All, I have requirement in PDF Generator for custom table. I am able to generate PDF for Custom table using UI action but I need to hard code the each and every field value to get inserted in PDF. I need any other solution to get display the f...
How to track the time worked on task records
May I ask what are the best ways to track the time who viewed/worked on tickets, That may need to track even on who is not assigned.
Resolved! how to view the records of a existing table in service now
i am getting error in my workflow. java.lang.RunTimeException: com.snc.automation_common.integration.exception.InvalidOperation Not able to get the credential, please verify your external credential setup/configuration. i wanted to check the entries...
Resolved! can i Hide the Global Search for right top corner
can i Hide the Global Search for right top corner
There are some users they are not able to submit the requests form portal through the catalog item. whenever they click on the Submit we are getting the error "Sorry you do not have an access or either data does exist can some help me with this why
There are some users they are not able to submit the requests form portal through the catalog item. whenever they click on the Submit we are getting the error "Sorry you do not have an access or either data does exist can some help me with this why ...
Inactive user ( active is False) will receive notification mail or not?
Hi all, In sys_user table, Active field is False. Now whether user will receive notification mail or system will ignore the mail, as user is Inactive. if mails won't trigger , is it possible to trigger mail to inactive users.
Resolved! Documents on how to integrate ivanti with servicenow to install software on user device/server
There is a plan to use Ivanti instead of SCCM. Firstly We don't have SAM Pro plugin in place. So, can we use Ivanti without SAMPRO and secondly we need to understand how to install a software on users machine/server using Ivanti. Kindly provide your ...
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