I am not finding clear instructions on how to dynamically auto-populate a value in a Survey question. I am trying to create two surveys: The first one is sent to all mangers and the second one is sent to the managers about their direct reports. I w...
Hello Experts, I'm currently working on a catalog item with multiple checkbox variables, each checkbox goes to a different user for approval but only a single task is created at the end of all approvals. I'm currently stuck at how to create a conditi...
Hi, Some one help me in GlideQuery. var gr= "David Faroon" var rp = new GlideRecord('resource_plan'); rp.initialize();var usergr = new GlideRecord('sys_user'); usergr.addQuery('name', gr); usergr.query(); if (usergr.next()) {rp.user_resource = usergr...
Hello community, I'm running into an issue, I have to import by using a transform map multiples records into [incident], it turned out some of them can't be created and the following message error appears "Data Policy Exception: The following fields ...
Hi All, On the table "label" the field "viewable by" is having three choices 1.me 2.Groups and users 3.Everyone. I have a user xyz who has only two options when he tries to edit his tag. Please suggest on how to debug this issue.
When the priority is changed, the old resolution SLA gets cancelled and the new resolution SLA gets attached. The clock starts from ticket creation. What condition we have to put? as of now once priority changes new SLA will attached to the existing...
Hi Community, How pause duration is calculated in task_sla ?I checked all scripts and workflow but not getting how that is calculated and when(on what conditions) it is calculated.? Thanks, Pihu
We have a catalog item where the first SCTASK assigned needs to have 3 fields editable (the rest of ours default to read only). When the task is closed (Or for anyone not in the 1st SCTASK assignment group) those fields should no longer be editable....
Variable set type is Multi-Row Variable Set with below three Variables: Application: type Look up Select Box. Application Role: type Look up Select Box. Application Scope: type Single Line Text. (function executeRule(current, previous /*null when as...
Hi All, We currently get service status update email from a vendor when their service is down, and another email when service is back up. The vendor email provides a ticket number (from their own system) in the emails subject, and when the service is...
I want to have an HTML field at the top of my form. I also what that field to show on the Service Portal when a user click the link on a simple list and that simple list uses the page "form" to load the record. I was able to modify the script includ...
Hi All, I was trying to delete csm custom tables getting below error and i unable to active false that BR. kindly suggesst var gr = new GlideRecord('sys_db_object');gr.addQuery('sys_id','0a9b23c5db48ec90765427360596196d');gr.query(); if(gr.next()) { ...
Hi, We created a custom field in the table [rm_release] to allow us to capture information for our teams, however, now the business would like to amend this field type from type = True/False to a String with Choices (yes/no) and make the field Manda...
Hello, right now when I have an incident at "On hold' state (Awaiting for Caller), and the caller makes a comment on the ticket conversation, the incident remains at "On hold" state. How can I change the incident state to "In progress", once the user...
hi can anyone help me to create scheduled script for quarterly and yearly on last day of the month