Hi All, I have 2 same SLA's that triggered at the same time when incident got created. Now, one after the incident got closed got completed but the other is still running. Please help on what could be the reason for the same. Below screenshot of SLA...
Hello, I have a script wich integrates Azure devops. When I add attachments from a specific group, it works well, but when I try with another group, the catch script returns: "Response body was requested to be saved as attachment. It's not available ...
What does SLTN stand for. I have "INC" tickets, "CHG" tickets, what are "SLTN" tickets? The SLTN is an embedded solution in Service Now to raise new/decom of HW & GoLive requests.
Dear All, We are facing an issue related to Import set/ Data Source ServiceNow consumes a file from ftp server through SFTP file retrieval method. From the past few days we are noticing that Import sets are completing with errors or in other words, n...
Hi all, I have a workflow that generates two tasks simultaneously - SER Task and EMP Task. The next task generated to XYZ team is only when both SER and EMP tasks are closed. Please find the screenshot attached. I am trying to tweak my workflow a bi...
Hi All, In Agent Workspace, we have got 2 fields as short description & description. Whenever Service Desk's user click on Create User, it's redirected to a specific catalog item and we would like to populate these 2 fields Short Description & Descri...
I need to add to a workflow to check the status of a user to see if its active before the workflow continue to execute the next task. What steps do i take to initiate this?
Hi Community members, I have a dash-board in my instance and when clicking on it, It is resulting in the blank page. However when we navigate to another dashboard which loads properly and then from the dashboard list selector from the top drop down s...
I want to duplicate or clone a workflow to work on it without permanently adding things to it that potentially will not be saved
Hi, i am having an issue with my script include. in my script include I am creating a csv file to save to the "sys_attachment" table. to do this I have created this code // create file and save var grRec = new GlideRecord("sys_attachment"); grRec...
This is my UI Action(incident table) Script if (!current.universal_request){ var gr = new GlideRecord('universal_request'); gr.initailize(); gr.short_description = current.short_description; gr.description = current.description; gr.business_service...
I have created a UI page name “ui_page_demo” like below Now I want to create UI action button on the Incident table when I clicked UI action button this page will pop up Please share the exact code from which I can pop up this form when I clicked ...
Hi Folks, I have a requirement to design a custom app with 7 new tables and the customer expects all the tables be extended from task. I did further analysis and found that 3 of these tables hardly drive any process and are just like data containers ...
Hello, The sort option in list view is working as vice versa, Eg: a to z - Displays in Descending order z to a - Displays in Ascending order
While executing Change management(type = normal) facing this error. Actually we created One Ui policy , which is running as when the closed code is successful, the close notes is not required. After we created UI policy this issue has arisen. How c...
