I'm having user permissions issues with a Service Portal widget. As administrator I can access the widget on the portal no problem, but for any other user they receive the error: "You do not have permission to see this catalog". This error message i...
Hi, I changed a form label using g_form.setLabel. I need that change to be reflected on the RITM also. When the variable displays on the RITM it is using the original label. How do I get the variable label to also change on the RITM when I change ...
In London and Madrid I can create multi-row variable sets and get them to display in the formatter for the submitted record using a record producer. I want to be able to copy the variable set to another task. I can do this using the question_answer t...
Hiya Guys, I have created a new widget on our "approvals" portal page to display a list of "My Recent Approval History (Last 15 Days)". Currently the list looks like this... My issue is that none of the links work on the ""My Recent Approval Histo...
Hi, I want to remove the Live Chat from portal page. This is not available in CSM Header Menu. Can some one help me with this.
We have to run some reports based on incoming tickets for an assignment group by month.I don't see an OOTB field on Incident table which captures Assignment date/time stamp.There is only opened field, but the requirement is on assigned to group date/...
Even though the properties and configurations for "special handling notes" on incident table is defined, there is no pop-up /alert is displayed when the matching incident record is opened or the page is loaded. Also, ensured that browser pop-up setti...
Hello Community, I want to cancel running Flow contexts with a certain query. These flow contexts are related to many different RITMs so it's not just contexts for 1 RITM, but for like 1000 RITM. Encoded query would be "state=WAITING^sys_created_byST...
ServiceNow is setup so that a process user can go to "My Work" and "My Groups Work" to see all tickets assigned to them or their group. However, it is not possible to see who the ticket is For (i.e. a field called Requested For in a Service Catalog ...
Can some one give me the code for getting the logged in user department I tried gs.getUser().getDepartmentID(); and getDepartmentID() none of them worked
Hi all, I am working in Agent Chat/AWA Agent Workspace. I am trying to find a way to set a limit on queued chats when the agents are at capacity to inform the end users that are trying to start a chat session that there are an influx of chats in the...
This is an SLA configuration issue. I believe the issue is when the Incident is set to On Hold è Awaiting Caller, the SLA timer is set to Paused. This is great and it works. However, when the end user updates through the Service Portal, the Incident ...
Hi, experts, How can we restore the state (re-open) a cancelled Change Request?How can we restore the state of a Closed Change Request? Thanks
We are using 'Enforce Verification' which updates the 'Requires verification' flag from true to false when using the 'Create Asset' button from the CI. However, we received new assets (no pre-existing CI), and the flag on the new associated CI record...
This year we implemented ITSM (Change, Incident, Service Catalog, Knowledge). We delayed Asset Management till after we had all of this up and going so we only created CIs with the thought of creating Assets after we have the processes in place and ...