Hi, In an scoped application, Protection policy of a Script Include has been set to Read -Only by mistake and moved to Test instance, now I am not able to change the Protection Policy from Read-only to None in test instance . Do anyone have idea ,ho...
Hi, Requirement is : If my change is waiting for approval (workflow generated) and someone adds manual approval at that stage, they want that change to be instantly approved or rejected by those manual approvals. I tried Manual approval activity in a...
Hello, Can anyone tell me what exactly is an appliance. I have come across terms like windows appliance, SPP appliance, Security appliance etc What is windows appliance vs windows server. In which tables are these appliance stored in general.
Hi, I have a requirement to allow a end-user (non-itil user) to closed or reopened a request before the request is "Closed Complete". I think about add a new stage in my workflow ("Resolved") before "Closed Completed" and create a catalog task on t...
I have a multi row variable set with three single line text variables: v_string1, v_string2, and v_string3. The MRVS will be populated on the request form. In the workflow, I would like a Run Script to sort the contents alphabetically, ascending, b...
Hi All, Please explain me below question. Why we need to use meta field in catalog item and give identifier name when catalog not visible in global search in portal. Thanks, Varma, .
I am trying to adjust the OOB UI Action for "Request Approval" when the type is set to Emergency. We are adding another layer of approval so that an eCHG first goes to the manager before it hits our eCAB. I am trying to fix the UI Action for when you...
How to add duplicate CI's in report Kindly help with that
Hello, I am looking to create a report or dashboard of all the opened RITM against our assignment group with their associated tasks. Everything I few posts I have read indicate this cannot be done and I can create the opposite report (tasks and assoc...
Hi folks, I'm new to ServiceNow and have what I'm hoping is a simple question. In my reporting I can see that Incidents are being linked to Knowledge Articles: And if I look at one of those Incidents I can see that KB0012400 is linked as a Related R...
Hello All, I wanted to allow end users to comment on RITM in service portal when they requested for someone else. I tried creating a write ACL on sc_req_item table and additional comments and added condition as requested by as dynamic me or opened by...
How to troubleshoot the REST API? Thanks Ram
I'm trying to write an OnLoad Client Script for a catalog item. On the form we have two reference fields to the sys_user table. One is called Requestor (u_requestor) and the other is On Behalf Of (mrb_on_behalf_of) - this field can be used if someone...
Hi, Story worknotes is getting updated twice when state changes. Please suggest on how to debug this.
how to convert a word document attachment to pdf attachement and send as email notification