Resolved! Virtual Agent backend tables
Hi, When we update any topic i see it updates in sys_cb_topic and sys_cs_topic in the backend, can anyone please help me to understand the difference between these tables?
Forum Posts
Resolved! Not seeing the ability to chat with the customer in Agent Workspace ISM
Hi Community, In our development instance, I have the Virtual Agent set up on our Service Portal page to allow a customer to “Contact Live Agent”. When this option is selected, the agent I am impersonating in Agent Workspace Home is set to be availa...
Resolved! How does ServiceNow remember the last dashboard a person accessed?
Hi, How does ServiceNow remember the last dashboard a user accessed? We have dashboards set as the Home. Thanks, Adam
Using Category and Subcategory on incident
How are groups using the category and subcategory fields within incident? With CSDM/CMDB CIs what are using category and subcategory for and how are they leveraged in analytics and automation? We are on Quebec moving to San Diego and are looking for ...
SLA Definition update to duration
Hello! We have a several SLAs setup and running for a particular custom task that has a long life (months). We recently updated the duration for one of the SLA definition on this task. Here's what we are seeing:For task records created prior to th...
Resolved! How to update a related list, list control record with background script to remove "Edit" button based on some condition.
Hello Team, I have few related lists on few Ticketing Modules. .and I want to remove "Edit" button on one of the related list on HR Form, based on some condition. For EX: if the ticket state is transferred, The below related list should not have "Edi...
Resolved! ${URI_REF} not showing Story number.
Hey Developers, I have used ${URI_REF} opposite to Number. Instead of showing STRY number it's showing short description of the story. I have been using ${URI_REF} & it worked as expected. Not sure what wrong here. Please suggest.
Resolved! How to provide link the service portal for take me back to the incident email notification script.
How to provide link the service portal for take me back to the incident email notification script. I tried this link:-"https://dev12455.service-now.com/sp?id=form&table=incident&sys_id=-1 "; But when I provide this link it is taking me back to that p...
change the view of the form automatically
We have a knowledge base(public) and the articles created under it have a different view(public) . a new module is created under knowledge menu to track/view /create knowledge articles of the KB and view rule is also created for it so that when the u...
out of the box servicenow provide 22 langugae and romanian language is not their, and we want that language in out production so what steps we can approach
out of the box servicenow provide 22 langugae and romanian language is not their, and we want that language in out production so what steps we can approach.
Unable to add the filters on the Dashboards
I have created report for the Group members table (sys_user_grmember) with the active users & groups. Added the report to the dashboard but the requirement here is to add the below filter on the same dashboard through which we can filter with group b...
Resolved! Set password policy for local accounts
Hi, I have to set password reset policy for users having "AD user id" is empty and users who having "Admin" or "Security Admin" roles. "Ad user id" is field in user record. For archiving this, I have written scheduled job, Below the script. Script:...
How can I replace multiple variables with one variable set for multiple catalog items?
There are multiple variables with the name 'comment' or 'comments' and every variable has been created under different catalog items. I could see 332 variables under the same name. I need to replace all these variables with one variable set under the...
Resolved! How to add the help text to variable set section
Wanted to add help text to variable set
Resolved! Cannot able to access walk up portal
Hi,I have installed Walk up experience plugin in my personal developer instance. impersonated as Walkup test user, got "authorization error". Then Searched in community and understood that the user should have only one role (sn_walkup.walkup_login) s...
