When a variable is updated on the sc_req_item record, a new sc_task should be created in the Service

[vikramteral]

When a variable is updated on the sc_req_item record, a new sc_task should be created in the Service Catalog Task table.

I have try to create the flow designer sc_req_item Table is not showing in Trigger table. This should be automating any steps there please let me know.

[jennifermetz1]

Hello @vikramteral,

You cannot reference the sc_req_item table directly when triggering in a flow. You need to use the service catalog as the trigger. 

Note: Service Catalog triggers do not support catalog variables as part of the trigger condition. Instead, get or create catalog variables in the main body of the flow.

Here is the documentation that should walk you through it:

Create a flow with a Service Catalog trigger

Hope this helps!

[Amitra Bhunia]

Hi @vikramteral ,

Your trigger should be service catalog. PFB the sample flow configurations for catalog items:

Please mark it correct or helpful if it really resolve your issue.

Regards,

Amitra

[Sarthak Kashyap]

Hi @vikramteral ,

I tried your problem in my PDI and it works for me please check below solution

I created Before Business Rule which works on RITM table - sc_req_item and add below code 

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    if (current.variables.add_here != previous.variables.add_here) {
        var task = new GlideRecord('sc_task');
        task.initialize();
        task.request_item = current.sys_id;
        task.short_description = 'Task created because variable was updated';
        task.insert();
    }

})(current, previous);

Result

When I change value of variables task is created for me 

Please mark my answer correct and helpful if this works for you

Thanks and Regards,
Sarthak