When creating a standard change using a template, the category filed is becoming empty.

[Akhila P]

Hi Everyone,

there is a standard change template, for that template there is a field called category and that filed is empty when i click create standard change button. This is only for few templates, not all the templates. How do I fix it ?

[J Siva]

Hi @Akhila P 
Has the category field been configured in that template? If it's configured but the value still becomes empty, you need to validate the client script/UI policy scripts. It might be getting cleared because of those scripts.

Regards,
Siva

[Sagar Pagar]

Hi @Akhila P,

The Standard change template category might be inactive and hence, will be removed when you click the Create standard change button. You have 3 below solutions to resolve the issue.

1. You need to retire the Standard change template
2. You can modify a Standard Change Template with correct category
3. You can propose a new Standard Change Template.

Thanks,

Sagar Pagar

[Ankur Bawiskar]

@Akhila P 

Did you check the template configuration?

If my response helped please mark it correct and close the thread so that it benefits future readers.