When i open the virtual agent it is getting lines in csm portal

[mania]

Hi,

Virtual agent is not working when i open the virtual agent it is getting lines in csm portal.

Can anyone please help on this,It will be useful.

Thanks!

[Ankur Bawiskar]

@mania 

is this happening for all users and everytime?

Did you clear instance cache using cache.do and then logout and login again?

[mania]

@Ankur Bawiskar 

Thanks for  your responding!

Yes, it is happening for all users from last one day  and also done with cache.do and logout and loggedin but still it is not working.

Thanks!

[Ankur Bawiskar]

@mania 

did you recently upgrade or did some customizations?

[mania]

@Ankur Bawiskar 

Not recently upgrade but yes, we have customized few topics in VA.

Thanks!