When i open the virtual agent it is getting lines in csm portal

[mania]

Hi,

Virtual agent is not working when i open the virtual agent it is getting lines in csm portal.

Can anyone please help on this,It will be useful.

Thanks!

[Ankur Bawiskar]

@mania 

is this happening for all users?

Did you try testing the topics which were not customized recently?

[mania]

@Ankur Bawiskar 

I have tested from the topics but not working, here my issue is when i open va chatbot it is not showing any greetings, show me everthing...etc...it is just showing dot lines when i refresh also it is showing dot lines.

Thanks!

[Omkar Mone]

Was there any update set deployed lately? Any upgrades?