WHEN SC_TASK(REQ) RECORDE CREATE , Request state is automated Approved

[jinwoolee]

Hello
flow desinger

trigger : When creating a req record(sc_request),

when I submit the catalog item, the Request State value is automatically "Approved "

The Ask Fo rApproval process for the flow you created is no longer requested.

By default, the existing req workflow has been disabled .(service catalog worklow  inactive)

[Hemanth M1]

Hi @jinwoolee ,

Since you mentioned that the "Service Catalog Request" is already deactivated, could you please send us a full screenshot of the "Ask for Approval" step or the flow execution? This will help us understand what’s happening.

Also, which group or user are you requesting approval from?

[jinwoolee]

The picture isn't going up. I'm sorry.

[jinwoolee]

The problem is that the REQ record is in the automatic "APPROVED" state in the first place.

[Hemanth M1]

Hi @jinwoolee ,

1)Could see another approval requested "Application Portfolio Analyst", how is this being triggered?

2)Can you check and share the flow execution details(screenshot)

3)Please check "Aadith Krishna" profile is not active

4)Please double check the work flow is deactivated correctly and its not triggering(navigation below)