WHEN SC_TASK(REQ) RECORDE CREATE , Request state is automated Approved

jinwoolee
Tera Contributor

Hello
flow desinger


trigger : When creating a req record(sc_request),

 

 

when I submit the catalog item, the Request State value is automatically "Approved "

The Ask Fo rApproval process for the flow you created is no longer requested.

By default, the existing req workflow has been disabled .(service catalog worklow  inactive)

8 REPLIES 8

Thank you for your answer. There was a flow in flow desinger that wrote an assignment rule as oob. It works when I turn this off

Hi @jinwoolee ,

 

Glad it worked, Pls close the loop 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

jinwoolee
Tera Contributor
 

Hi @jinwoolee ,

 

could you please look flow execution debug this issue. 

or if possible send screenshot of the flow execution 'Ask for Approval' activity.

 

Thanks,

BK 

If this information proves useful, kindly mark it as helpful or accepted solution.

Thanks,
BK