WHEN SC_TASK(REQ) RECORDE CREATE , Request state is automated Approved

jinwoolee
Tera Contributor

Hello
flow desinger


trigger : When creating a req record(sc_request),

 

 

when I submit the catalog item, the Request State value is automatically "Approved "

The Ask Fo rApproval process for the flow you created is no longer requested.

By default, the existing req workflow has been disabled .(service catalog worklow  inactive)

8 REPLIES 8

Thank you for your answer. There was a flow in flow desinger that wrote an assignment rule as oob. It works when I turn this off

Hi @jinwoolee ,

 

Glad it worked, Pls close the loop 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

jinwoolee
Tera Contributor
 

Hi @jinwoolee ,

 

could you please look flow execution debug this issue. 

or if possible send screenshot of the flow execution 'Ask for Approval' activity.

 

Thanks,

BK