When to use Request Management vs Demand Management

[Blue]

We are going through a rebuild of our ServiceNow for our org. I wanted to see if there is any feedback on the use of Request Management as part of ITSM vs Demand Management as part of SPM/PPM/Agile.

How did you define the boundary between the two to guide the rest of IT of when to use which one?

[Dr Atul G- LNG]

Hi @Blue 

Request Management is used when a user need access or want to order something like Laptop / Desktop etc and it is mainly for internal users.

Demand Mgmt , is used by business when any new feature/ product need to launch like we are roiling out Cash withdraw from any ATM without charges, so to implement this functionality , a business case will be prepared, demand will see id it good to have/ risk / budget / constraint and much more. Once a demand approved it become project and then development start. 

This is small picture. 

Simple layman way:

I want to buy a new car, it is demand, as i need to do i actually need a car? Can i do work without car? What is risk if if i dont buy car ? or what budget for this/ resources and all.

I bought car and now my friend asked, can i drive your car, is a request 🙂