When we update incident ticekt, then system should sen email notification to CC and BCC?

[Anusha Gorige]

When we update incident ticekt, then system should sen email notification to CC and BCC?

[OlaN]

Hi,

You can make use of the Send email action in Flow designer to resolve this.

[Nivedita Patil]

Hi @Anusha Gorige ,

You can create flow designer for this requirement.

Trigger :  Record updated.

Action:  Send  Email.

Mark my  answer correct and helpful if  helps you.

Thanks,

Nivedita Patil.