Where can I check the Snow instance's system time zone setting?
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‎08-09-2023 03:32 AM
I set the display to Japan time zone, but I feel that the internal processing is running on a different time zone.
Where can I find the time zone settings?
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‎08-09-2023 03:35 AM - edited ‎08-09-2023 03:38 AM
Hello @ayano it depends on the logged in user time zone
If you have set the time zone in your display preferences to japan it will reflect japans time zone every where for you
when you login.
Still if you are seeing an different time zone navigate to system properties-->basic configuration and usder this you can see the default time zone which might be overriding in your case
Hope this helps
Mark my answer correct if this helps you
Thanks
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‎08-09-2023 03:35 AM - edited ‎08-09-2023 03:37 AM
This has all the info you need -> System and User Timezones in ServiceNow - Support and Troubleshooting

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‎08-09-2023 03:37 AM
There is something called system timezone, one is logged in user tie zone, which you set in User preference.
Although, display time is dependent on system timezone, or if you are setting the preference for yourself, but servicenow internally store the date and time in Coordinated Universal Time(UTC)
Find reference link below:
Aman Kumar