Where to find events for notifications

[Sam196]

Hello - I tried combing through internet, but couldn't find a solution. Thank you in advance for any help you can provide.

We have a notification that gets triggered when a new incident is created with Priority 1 or 2. However, if a lower priority is updated to 1 or 2 then the notification doesn't go out. I believe it is because of the ruling in the notification, but instead of conditions, we are using event and I have no idea where to find it. 

So far I checked all business rules, policies, client scripts. Please advise. thank you!

[RudhraKAM]

Did you try opening the event? may be there will some description, also search in the script include 

[Sam196]

that's the problem, it's a dropdown and no way for me to preview

[Maik Skoddow]

Hi

this event seems to be a custom one, so my following screenshot is just an example you have to adapt to your situation.

Go to table sys_metadata and search for "Keywords are" with value "*incident.priority.1*" (enclosing asterisks are important!)

Then you will get listed all artifacts which contains the event name:

Kind regards
Maik

[Sam196]

sorry I am new to SNOW, am I searching sys_metadata in the navigator? I tried searching on navigator and search, nothing came up