Hello - I tried combing through internet, but couldn't find a solution. Thank you in advance for any help you can provide.
We have a notification that gets triggered when a new incident is created with Priority 1 or 2. However, if a lower priority is updated to 1 or 2 then the notification doesn't go out. I believe it is because of the ruling in the notification, but instead of conditions, we are using event and I have no idea where to find it.
So far I checked all business rules, policies, client scripts. Please advise. thank you!
