Where to start when planning for Integration with Tidal Automation?

[ericmoya]

The is my first integration with ServiceNow and looking for any guidance or pointers of where to start. The end goal is to have incident created/update/resolved based off a specific job failure

[Ct111]

Check the video in the below link, you have to do some configuration in Tidal side to make it work.

LINK

I hope this helps